Jordan Brigham, franchise owner at Ace Handyman Services, shares his journey of relocating from Massachusetts to Maine and starting a business during the pandemic. He discusses the challenges of starting a business in a new town and the unique opportunity of franchising in lifestyle destinations. 

Jordan also highlights the power of the ACE brand and the trust and recognition it brings to his business. In this conversation, Jordan shares his experience and insights into running a successful handyman business. He discusses the importance of building trust and reputation, as well as the challenges and strategies for building and growing a team. Jordan also highlights the most popular handyman jobs and the seasonality of repeat business. He shares the progression of his business and the lessons he has learned, particularly in recruitment. Finally, he emphasizes the value of Franchisor support and collaboration.

Takeaways
Relocating to a new town and starting a business during the pandemic can be challenging but also provide unique opportunities.

Franchising can be a great way to start a community-minded business and serve the local market.

The ACE brand brings trust and recognition to the handyman services business.

The shift towards remote work has led to an increase in people moving to lifestyle destinations and seeking local services. 

Building trust and reputation is crucial for success in the handyman business.

Recruiting and building a strong team is essential for growth and customer satisfaction.

Drywall repair, seasonal punch lists, and minor exterior repairs are popular handyman jobs.

Repeat business in the handyman industry can be influenced by seasonality and homeowners' routines.

Franchise owners should focus on building a strong recruitment network and leveraging collaboration.

Franchisors play a vital role in providing support and resources for franchise owners.

Chapters

00:00
Introduction and Background
00:43
Relocating to Maine and Career Transition
06:08
Investing in ACE Handyman Services
10:42
Challenges of Starting a Business in a New Town
15:21
The Opportunity of Franchising in Lifestyle Destinations
19:14
Building Trust and Reputation
21:00
Building and Growing the Team
25:20
Popular Handyman Jobs
27:00
Repeat Business and Seasonality
31:12
Business Performance and Growth
32:39
Lessons Learned and Recruitment
35:23
Franchisor Support and Collaboration
37:51
Closing Remarks

Free Resource for Franchise QB Listeners:

The Franchise QB Playbook will guide you through the process of finding your perfect franchise fit.
https://docs.google.com/document/d/1XlbD8oyl3uyeiqaM73poH67BX1jRRyCGR7l7qB-3Nz0/edit?usp=sharing. Also, you can view the Franchise QB podcast at www.youtube.com/@franchiseqb.

Contact me and my team with any questions along the way. www.calendly.com/franchiseguy
Mike Halpern, CAFC
[email protected]