Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.

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Show Notes

• Mad*Pow — Eleni’s company
• Servicedesigntools.org — a resource for service designers
• Four Seasons: The Story of a Business Philosophy — a book by Isadore Sharp
• Find Elena’s writing on Medium
• Follow Eleni on Twitter

Today’s Sponsor

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