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In this conversation, we're talking with Aidan Lucey, Refrigeration Mechanic at RAC Services/The Arcticom Group, about getting into supermarket refrigeration and taking on service calls as a new refrigeration technician. Aidan has taken a number of Refrigeration Mentor courses and here, shares some valuable tips for building confidence and experience, what to look for on service calls, how to diagnose root causes of issues, and how to build trust with store owners and managers. He also shares technical tips and examples of troubleshooting common issues in supermarkets.

In this conversation, we cover:

-Importance of understanding refrigeration basics

-Tips for managing on-calls

-Building relationships with your coworkers

-How to better prioritize jobs when on-call

-Building relationships with store owners and managers

-Being assertive and decisive as a technician

-How to build confidence taking service calls

-Compressor and electrical checks

-The role of superheat in diagnostics

-Understanding system pressures and temperatures

-Creating a checklist for service calls

-Airflow and humidity considerations

-Distinguishing causes vs symptoms of service call issues

-Providing added value to your customers

-Key measurements for technicians

-The importance of detailed service tickets

Helpful Links & Resources:

Aidan on LinkedIn

The Arcticom Group: https://thearcticomgroup.com/

Episode 217. Compressor Inspections and Identifying Common Failures with Dean Steliga of Bitzer Canada

Episode 099: Controlling CO2 HPV & FGBV with Micro Thermo

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