Welcome to The Vertical MRO Podcast, brought to you by Vertical Helicasts!

In this two-part series of Vertical MRO, host Val Medved and co-host Jon Gray sit down with Drew Califf, a customer service engineer at Bell. Join them as they explore Drew's remarkable aviation journey. This series emphasizes the critical elements of education, teamwork, and communication in the industry.   

The conversation dives into the unique challenges faced when working in remote areas, highlighting the significance of improvisation in tool use and the experiences of maintaining helicopters under extreme weather conditions. Drew shares valuable insights on leadership and the importance of fostering a positive work environment, underscoring how fun and camaraderie can enhance workplace morale.   

Throughout this engaging dialogue, Drew reflects on his experiences at Bell, the value of customer service, and the satisfaction that comes from effective problem-solving. He also emphasizes the necessity of ongoing training and the ability to adapt to ever-evolving technological advancements in aviation.   

Tune in for an inspiring conversation and two-part series that sheds light on the dynamic world of helicopter maintenance and the dedicated professionals who keep it soaring!

Special thanks to our sponsors, Salus Aviation, SAFE Structure Designs and Precision Aviation Group.