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In this quick episode, we’re talking about the challenges technicians face when moving into leadership roles, such as service manager or service lead. We cover the importance of shifting from a hands-on technical approach to a people management strategy, and how to become proactive rather than reactive in order to prevent those proverbial fires, rather than always feel ike you’re just putting fires out in your leadership role.

In this conversation, we discuss:

-Transitioning from technician to leadership

-Shifting from reactive to proactive management

-Adapting to a changing workforce

-The power of perspective and affirmation

Helpful Links & Resources:

Episode 187: Making The Leap From Technician To Service Manager - Learning Leadership Skills with Scott Farley of The Arcticom Group

 Episode 206. Investing in Leadership and Training Great Managers with Jim Pape, CEO of The Arcticom Group

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