How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.

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Show Notes

• Delta CX — Debbie’s company
• Customers Know You Suck — Debbie’s book
• Disruptive Research — a book by Larry Marine
• Delta CX’s community links
• Connect with Debbie on LinkedIn

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