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On this episode of Grease the Wheels, Uncle Jimmy dissects the most shortchanged part of the entire automotive industry - Human Resources! Hiring anyone who has tools and can fog a mirror is one way to fill your shop with bodies, but not paying attention to the shop chemistry can be extremely detrimental to the bottom line. When you hire the right people, the right things happen. Productivity increases, friendly competition can cause even more profit, and the shop is overall a loud but harmonious place. The inverse is also 100% true. When you hire the wrong people, work doesn’t get done, techs snipe at one another, and your customers are going to suffer. The bottom line for this episode, which really is a must-listen for service managers whose teams need some finessing, you get out what you put into the hiring process - and another opinion with some technical skills is a valuable tool in the interview.  

Also Uncle Jimmy pitches the “Tech Combine” and outlines the HR Paradox: “The employees you wish would stay always leave, and the employees you wish would leave always stay (seemingly forever)”