On this week’s episode of Grease the Wheels, Uncle Jimmy comes off of summer break and gets medieval on Service Advisors. If you can see the cords hanging out of a set of tires, you really don’t need a tire gauge to tell you they are smoked. All we are asking for is that you ask for the sale, don’t avoid customers, and make sense with the repair order. That’s it! We get into some of the ways that a service advisor can be great, but a lot of them should not be in the business in the first place! We go over the basics, and tell you how to augment the entire process with tons of transparency through video multipoint inspections. Bottom line, they need help, and the more that you can break down the communication barriers with technology - the more profitable that your shop is going to be. 

Also Uncle Jimmy references a song production has never heard of.