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In this conversation, we’re taking a behind-the-scenes look at tech support with Andrew Merritts from Pro Chiller. Andrew shares some awesome tips for technicians based on common tech support calls he receives on everything from checking glycol concentration, valve troubleshooting, and maintaining superheat and subcooling levels. We also discuss best practices for chiller operation and how to best communicate with and leverage remote support for better troubleshooting in the field.

In this episode, we cover:

-Technical support insights and processes

-Common technical support scenarios

-Glycol systems

-Advanced troubleshooting techniques

-Andrew’s most challenging support calls

-Tips for better technical support calls

-Chiller tech support tips

Helpful Links & Resources:

https://prochiller.com/

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