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This conversation is about how to level up your customer service skills. These softer skills are rarely taught out in the field or in school, but they are critical to a successful and enjoyable career in refrigeration. This episode includes practical tips on active listening, communication, and building relationships with customers - tools which will improve both your professional and personal life, guaranteed. I’ll also share details on a new customer service training program by Refrigeration Mentor. 

In this episode, we cover:

-Staying healthy during summer heat waves

-Importance of mental health in the trades

-Customer service tips

-Active listening 

-Enhancing communication skills

-Reflecting on conversations

-Building strong customer relationships

Helpful Links & Resources:

Reach out about Refrigeration Mentor Customer Service Training:  [email protected]

Episode 153: 5 Essential Tips for Great Customer Service