Send us a text

On this weeks episode of Grease the Wheels, Uncle Jimmy talks about the nature of customers. No one likes having to pay for their car to be fixed, except some of weirdo’s who can tell when we are running the right gas or not. No, most customers will actively chafe when we recommend repairs to their vehicle, no matter how badly they are needed! This becomes compounded when you do a video explaining what is wrong with their vehicle and the service advisor fails to mention a single recommendation from that video and the customer walks out the door with tires that are showing cords or an oil leak that rivals the Exxon-Valdez. Video however is they key to breaking this down, and with coming improvements to Video MPI and the contextualization and AI integrations that we are going to see in their next iterations, the facts might just turn the tides on these unreasonable people.  What is the most unreasonable customer that you have experienced - let us know over on Facebook! 
 
 Also Uncle Jimmy talks Rez Gas. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!