UI Breakfast: UI/UX Design and Product Strategy

Episode 37: Customer Support Done Right with Alex Yumashev

Listen Later

Customer support is the key part of user experience. But how do you handle it right? Our guest today is Alex Yumashev, the founder of JitBit Helpdesk, who has been in this industry for many years. You'll learn why customer support can't be a temporary job, how to approach it in a human way, and why even CEOs should still be doing support on a regular basis.

Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes or Stitcher.

Show Notes
  • JitBit Helpdesk — Alex's main product
  • HelpSpot — another helpdesk product by our fellow bootstrapper Ian Landsman
  • The Long, Slow SaaS Ramp of Death — the famous presentation by Gail Goodman (then we talk about her selling Constant Contact)
  • David Cancel, Jeff Bezos — advocate for senior staff members doing support
  • Inspectlet — software for tracking and recording user behavior
  • HelpSpot, HelpScout — great support blogs by other companies
  • Visit JitBit Helpdesk
  • Follow Alex on Twitter: @jitbit
  • Email Alex at [email protected]
    • Leave a Review

    Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

    ...more
    View all episodesView all episodes
    Download on the App Store
    UI Breakfast: UI/UX Design and Product StrategyBy Jane Portman
    • 4.4
    • 4.4
    • 4.4
    • 4.4
    • 4.4

    4.4

    134 ratings

    More shows like UI Breakfast: UI/UX Design and Product Strategy

    View all
    This American Life by This American Life

    This American Life

    91,267 Listeners

    99% Invisible by Roman Mars

    99% Invisible

    26,250 Listeners

    Design Matters with Debbie Millman by Design Matters Media

    Design Matters with Debbie Millman

    1,232 Listeners

    6 Minute English by BBC Radio

    6 Minute English

    1,749 Listeners

    Learning English Conversations by BBC Radio

    Learning English Conversations

    1,028 Listeners

    The a16z Show by Andreessen Horowitz

    The a16z Show

    1,106 Listeners

    潘吉Jenny告诉你|学英语聊美国|开言英语 · Podcast by OpenLanguage 英语

    潘吉Jenny告诉你|学英语聊美国|开言英语 · Podcast

    441 Listeners

    The Daily by The New York Times

    The Daily

    113,446 Listeners

    Creative Confidence Podcast by IDEO U

    Creative Confidence Podcast

    129 Listeners

    Y Combinator Startup Podcast by Y Combinator

    Y Combinator Startup Podcast

    233 Listeners

    Design Better by The Curiosity Department, sponsored by Wix Studio

    Design Better

    319 Listeners

    The Futur with Chris Do by The Futur

    The Futur with Chris Do

    857 Listeners

    Future of UX | Your Design, Tech and User Experience Podcast | AI Design by Patricia Reiners

    Future of UX | Your Design, Tech and User Experience Podcast | AI Design

    20 Listeners

    NN/G UX Podcast by Nielsen Norman Group

    NN/G UX Podcast

    107 Listeners

    Hard Fork by The New York Times

    Hard Fork

    5,599 Listeners