Have you ever faced a day that spiraled out of control despite your best efforts? Maybe it was due to a misunderstanding with a client about their pet's needs or an unexpected hiccup in your scheduling. We know it happens to the best of us, and that's exactly why this episode is crucial. We're going to show you exactly how to turn the tide, enabling these road bumps to set you apart in this competitive market.

But first, we are going to address the feeling we all have when our unhealed trauma comes up from "being in trouble." Handling customer complaints in the pet-sitting business isn't just about damage control—It's a skill that has the potential to reshape your professional trajectory and solidify your standing as a respected leader in your field. It is acknowledging the personal growth journey that it gives us the opportunity to go down.

Today, we’re breaking down those barriers and turning customer complaints into stepping stones toward unparalleled success.

Topics & Key Points:

How to handle failure and find success with inspiring entrepreneur Julia McCoy

Managing client complaints with grace and effectiveness

Managing emotions when dealing with business complaints

Handling customer complaints with emotional intelligence

Timestamps:

[3:41] Handling failure and finding success

[10:14] Managing client complaints

[13:03] Managing emotions when dealing with business complaints

[15:43] Handling customer complaints with emotional intelligence

Notable Quotes:

"These are normal responses, but understanding where they come from can help you handle them even better"

"Now recognizing these feelings, and the Origins is the first step to managing them. And so here's how you can regulate these emotions. And approach each complaint from a position of calm and professionalism"

" Handling your emotional response allows you to approach each complaint as not a challenge. But an opportunity to demonstrate your commitment to your client and enhance your services"

Resources:

The Joy of Failure

Magai

JazzHR

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Transcript:

Welcome to another episode of Bella in Your Business. My name is Bella Vasta. Oh boy. Before we get into today's topic, which is what to do when you have an angry customer, I want to pass on something that I discovered last week about a fabulous woman named Julie and McCoy who moved here to Arizona, from Texas. And she's quite a remarkable woman. After escaping a cult at 21. And starting her own writing company, and then selling it for millions of dollars. She has now taken that writing company and merged it with content at scale. And she's going to be our guest speaker in the Mastermind next month. And excited. I've just started a friendship with this amazing woman, she has a nine-year-old daughter as well as I do, and they just hit it right off. She's also got a beautiful two-year-old as well. And she's just a really solid person. So when she handed me her memoir, I read it in five days, five days, and I was I had chills, and I was crying. All within the first chapter, and it did not stop. It was amazing. It could not put it down. And I started, you know, traditionally reading it and then went to Audible. And she also had a book launch last week. And first of all, sorry, the memoir, for those of you wondering, is called A Woman Rising. And it's Julia McCoy. Last week, she also had a book launch for her ninth book called The Joy of Failure, how to Handle Failure, and experienced massive breakthroughs with her co-author, Chris Evans, and Chris flew into town for this book launch. And you could feel the palpable energy in this room, I was so grateful to be there. And I'm kind of basically on the track of anything Julie is doing. And she invites me to, I'm gonna say yes. As an entrepreneur,