On this episode of the Raving Patients Podcast, Len sits down with Kelly Lynch to discuss using the correct communication skills for the specific situation will change your practice for the better. When discussing optimal treatment plans, financing options, or encouraging team development; the conversations you have will make or break outcome of those discussions.

Takeaways from this episode include:

• Team Cross Training
• Increase Case Acceptance by using the "right" words and motivation.
• Keeping happy, paying patients after you exit the PPO's
• Did COVID kill your customer service?
• Celebrate your team, your doctor and your patients!

Kelly Lynch is an office manager, a published author, a practice growth specialist, and a team cross training guru! She has supervised dental offices for almost three decades and has over ten years in retail and hospital management.

She earned her AADOM Mastership in 2021, is a lifetime AADOM member and is a past winner of the Practice Administrator of Distinction Award.

She is a national speaker, has published articles in numerous dental publications and has been a consistent contributor to many eBooks.

Her book, 10 "KNOWS" To Get To YES! Elevate Your Dental Practice Through Patient Centered Care; is a practical guide that will help empower practices to become the platinum level practice they know they can be!

Founding Platinum Practice Solutions in 2015, Kelly's mission is to offer her skills and knowledge to dental practices that are looking to create a practice environment that exceeds patient expectations and is highly productive; while nurturing teams that are passionate and take ownership in the success of their practices.

Born and raised in Maine, Kelly lives in Sanford with her husband and has been blessed to have her mother, her two children and five grandsons living close by.