What if one of the biggest growth opportunities in your dental practice isn't finding more new patients, but bringing back the patients you already have?

In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Aman Garg, founder of 10X Dental, to talk about the hidden revenue sitting inside overdue and unscheduled hygiene lists. While many practices invest heavily in new patient acquisition, hundreds of existing patients may quietly fall out of their recall system simply because they are busy, don't respond to automated texts, or never get consistent follow-up.

Aman explains how AI can help practices scale outbound recall without replacing the relationships patients have with the front desk, hygienists, and doctors. He shares data from 10X Dental's recall efforts, including a 16% average scheduling rate, an 85% attendance rate among scheduled patients, and an average of $450 in reactivation production per returning patient. Dr. Len and Aman also discuss why traditional recall systems often fall short, how practices can create a consistent recall strategy, the importance of confirmation sequences, and where AI fits into the patient experience. They also explore the limits of automation and why using AI effectively should feel like helping the patient rather than simply filling holes in the schedule.

• Why overdue hygiene patients can be a major source of untapped revenue

• Why patients who haven't visited in 12, 18, or even 36 months may still consider your practice their dental home

• How AI can support outbound recall and patient reactivation

• The difference between inbound and outbound AI agents in dental practices

• Why automated texts alone may not be enough to bring patients back

• How consistent recall efforts can help reduce silent patient attrition

• What 10X Dental's recall and attendance data reveals about patient reactivation

• Why your confirmation sequence can have a major impact on show rates

• How AI can support your front desk without replacing the human relationships patients value

• How returning hygiene patients can lead to additional diagnosed treatment and production

• Practical ways to build a consistent recall program inside your practice

• Why too much automation can create "bot fatigue" and hurt the patient experience

• How to make AI-powered recall feel more personal, helpful, and patient-centered

Key Takeaways

02:00 The Hidden Revenue Sitting in Your Recall List

03:50 The Current State of AI in Dentistry

06:35 Aman Garg's Journey Into Dentistry

09:02 Why Recall Is a Major Growth Opportunity

12:50 Practice Management Software Integrations

14:40 How AI-Powered Recall Works

18:29 Supporting the Front Desk With AI

21:30 The ROI of Patient Reactivation

23:23 Building a Better Recall System

32:27 Lightning Round Q&A

37:17 How to Connect With Aman Garg

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Connect With Aman

Website: 10xdental.com https://www.10xdental.com/

Raving Patients Podcast listeners can mention Dr. Len Tau or the podcast to receive the special pilot offer of $200 for the first 30 days.

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What if the biggest thing holding your practice back isn't marketing or clinical skill, but the way you're thinking about growth? In this episode, Dr. Len Tau sits down with Eric Morin, founder of Tower Leadership, to explore what it really takes to transform a successful dental practice into a scalable business that creates freedom, profitability, and long-term wealth. If you've ever felt trapped in the dental chair or wondered how to build a practice that thrives without depending entirely on you, this conversation is packed with actionable insights.

Throughout the conversation, Eric explains why many dentists struggle to scale, how identifying business constraints can unlock growth, and why focusing on profitability, leadership, and operational excellence matters more than chasing top-line revenue.

Dr. Len and Eric also discuss the key performance metrics every practice owner should know, common mistakes that limit growth, and practical strategies for building a business that delivers both financial success and personal freedom.

• Why thinking like an enterprise builder changes everything.

• The biggest mindset shifts dentists need to scale successfully.

• How to identify the true bottlenecks limiting practice growth.

• The key business metrics every practice owner should monitor.

• Why leadership development is essential for long-term success.

• How profitability differs from revenue and why it matters more.

• Practical strategies for creating a practice that runs without depending on the owner.

Key Takeaways

01:40 From Practice Owner to Enterprise Builder: Building Wealth Beyond the Chair

02:44 Who Tower Leadership Helps

07:10 The Mindset Shift from Practice Owner to Enterprise Builder

11:55 Recognizing Operational Bottlenecks

15:27 Why Data Drives Better Business Decisions

16:52 The Essential Numbers Every Practice Should Track

20:00 Identifying and Solving Business Constraints

24:41 Managing Capacity and Making Smarter Growth Decisions

26:36 Becoming the Leader Your Practice Needs

29:45 Why Revenue Doesn't Equal Wealth

32:32 A Simple Exercise to Find Your Biggest Growth Constraint

32:22 Inside the Tower Impact Summit

36:49 How to Connect with Eric Morin

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Connect With Eric

Website: https://towerleadership.com

Podcast: Dental Wealth Podcast

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Your practice management software holds plenty of data, but is it giving you the insights you actually need to grow? In this episode, Dr. Len Tau sits down with Vin Cardillo, founder of Pronto Dental, to discuss why tracking the right metrics matters more than simply collecting data. From profitability and benchmarking to missed phone calls and perio performance, Vin shares how dentists can make smarter decisions, improve accountability, and build more profitable practices by understanding the numbers behind their business.

Vin shares how aggregating data from multiple systems including practice management, accounting, HR, reputation management, and phone systems creates a clearer picture of practice performance. He explains how benchmarking helps identify opportunities for improvement and why focusing on a handful of high-impact metrics can dramatically increase profitability.

The conversation also explores common areas where practices lose revenue, including missed phone calls, low periodontal treatment rates, accounts receivable, and underutilized production capacity. Vin discusses the importance of accountability, consistent SOPs, reviewing monthly financials, and using data to build confidence as a business owner. Whether you're a solo practitioner or growing multiple locations, this episode offers practical insights to help you run a healthier, more profitable dental practice.

What You'll Learn

• Why your practice management software alone isn't enough.

• The value of combining data from multiple systems into one dashboard.

• The benchmarks every dental practice should monitor.

• How missed phone calls and poor scheduling impact revenue.

• Why periodontal treatment rates are one of the biggest missed opportunities.

• The financial metrics every dentist should understand.

• How data creates accountability throughout your team.

• Why confidence in your numbers leads to better business decisions.

Key Takeaways

01:00 Introduction and guest welcome

04:00 What Pronto Dental is and how it works

07:22 Why every practice needs a performance dashboard

12:30 The limitations of relying only on your practice management system

14:40 Understanding your P&L and key financial metrics

16:53 Benchmarks every dental practice should monitor

21:01 The most overlooked metrics in dentistry

23:20 What private practices can learn from DSOs

24:04 Low-hanging opportunities to increase profitability

26:05 Avoiding data overload and taking action

28:01 The biggest benefit of using performance data

29:18 Building accountability through measurable metrics

31:51 Lightning Round

36:35 How to connect with Vin Cardillo and closing remarks

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Connect With Vin

Email: [email protected]

Learn how Pronto Dental helps practices aggregate data, benchmark performance, improve accountability, and uncover growth opportunities across every area of the business. Vin also offers 20% off the onboarding fee for listeners of the Raving Patients Podcast when you mention the show.

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What if the problem isn't your marketing, but what happens after the lead comes in? Too many dental practices spend thousands on ads only to watch potential patients disappear because of slow follow-up, poor communication, and broken systems.

Dr. Len Tau welcomes Tim Hines, President of Briteline Dental, to discuss one of the biggest challenges facing dental practices today: converting high-value treatment leads into scheduled patients. Tim shares how his team helps practices improve lead response times, nurture prospective patients, and build trust through human-first communication.

Throughout the conversation, they explore why many practices mistakenly blame their marketing agencies when the real issue lies in lead management and follow-up systems. Tim explains the importance of speed-to-lead, multiple touchpoints, and conversational selling, especially for patients considering treatments like implants, full-arch restorations, and cosmetic dentistry.

They also discuss the role of AI in dentistry, the impact of financing conversations, and how practices can avoid wasting valuable chair time on unqualified leads. If you've ever wondered why your marketing isn't producing the ROI you expect, this episode offers practical strategies you can implement immediately.

• Why most dental practices have a lead management problem, not a marketing problem.

• The importance of speed-to-lead and consistent follow-up.

• How conversational selling increases treatment acceptance.

• Where AI fits into patient communication and where human connection still wins.

• How to qualify patients without making financing the focus.

• Ways to improve conversion rates for implants, full-arch cases, and cosmetic dentistry.

• How practices can avoid wasting valuable chair time on unqualified patients.

• Simple changes you can make this week to improve lead conversion.

01:55 Introduction to Tim Hines and Briteline Dental

04:00 What Briteline Dental Does for Dental Practices

06:35 Why Practices Blame the Wrong Problem

11:32 The Biggest Lead Conversion Mistakes Practices Make

16:03 Understanding the ROI of Big Case Marketing

19:12 How Outsourcing Lead Management Helps Practices Grow

22:22 Why Patient Advocates Matter More Than Appointment Setters

25:35 The Power of Conversational Selling

27:15 AI vs. Human Connection in Dental Practices

29:39 Is It a Marketing Problem or a Systems Problem?

31:50 Financing Conversations and Treatment Acceptance

35:00 Avoiding Unqualified Patients on the Schedule

36:52 Simple Changes to Improve Lead Conversion Today

37:57 How to Connect with Tim Hines

39:33 Final Thoughts and Supercharge Your Dental Practice Reminder

Your practice management software isn't the problem. More often than not, it's the workflows behind it. In this episode, Dr. Len Tau sits down with Jill Nesbitt, founder of Optimize Dental Consulting, to discuss how dental practices can maximize their technology, improve patient experience, and eliminate operational bottlenecks without constantly chasing the next software solution.

Whether you're a solo practice or managing multiple locations, Jill shares why software adoption, team training, and standardized workflows have a greater impact than the software itself. They also explore common mistakes practices make during software transitions, why patient billing often creates the biggest frustrations, and how optimizing existing systems can improve efficiency, profitability, and patient satisfaction.

• Why workflow matters more than the software itself

• The biggest patient experience issues caused by poor system adoption

• Signs your practice has outgrown its current software

• How to successfully transition to cloud-based dental software

• The importance of team buy-in and change management

• Ways to maximize the technology you're already paying for

• How better workflows improve collections, operations, and patient satisfaction

• Why standard operating procedures (SOPs) are essential for software success

• Common mistakes practices make during implementation

• How multi-location practices can standardize operations without sacrificing efficiency

01:42 Stop Blaming the Software: Fixing the Workflows That Shape Patient Experience

03:16 Meet Jill Nesbitt and Optimize Dental Consulting

06:15 Why Most Practices Only Use a Fraction of Their Software

08:29 Choosing the Right Cloud-Based Practice Management System

12:30 How Software Directly Impacts Patient Experience

16:37 When It's Time to Switch Software

22:50 Unlocking Hidden Features and Workflow Automation

25:26 Training Your Team for Long-Term Success

28:34 Managing Change and Getting Team Buy-In

31:18 The First Step to Optimizing Your Current Software

34:58 Lightning Round with Jill Nesbitt

39:02 Final Thoughts and How to Connect with Jill

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Website:https://www.optimizedent.com/

LinkedIn: https://www.linkedin.com/in/jillnesbitt

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Burnout has become one of the biggest challenges facing dentists today, but it doesn't have to define your career.

In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with returning guest Dr. Eric Block to discuss the realities of burnout, the hidden stressors dentists face, and the practical systems that can transform a chaotic practice into one that supports both professional success and personal well-being.

Dr. Block shares his own journey from questioning his career to rediscovering his passion for dentistry. Together, they explore leadership, standard operating procedures, going out of network, patient relationships, technology, and why creating efficient systems isn't just good for business—it's essential for your mental health. Whether you're a new dentist or an experienced practice owner, this episode is full of practical advice for building a healthier, more profitable practice.

• Why burnout happens to so many dentists and how to recognize the warning signs.

• The importance of seeking help before stress becomes overwhelming.

• How leadership directly impacts practice culture and team performance.

• Why documented systems and SOPs reduce stress for both dentists and staff.

• The benefits and challenges of transitioning out of PPO insurance plans.

• How adding new technology and services can reignite your passion for dentistry.

• Why sleep apnea treatment is one of the biggest opportunities in modern dental practices.

• Practical strategies for creating a practice that supports your life instead of consuming it.

00:54 From Burnout to Better Dentistry: Systems, Technology, and Sanity

03:53 Dr. Eric Block's journey into dentistry

05:40 Experiencing burnout and finding help

10:11 Why dentists struggle after dental school

14:45 Recognizing the warning signs of burnout

16:45 Getting help through therapy, coaching, and mentorship

18:53 The reality of PPOs and going out of network

23:42 Why every practice needs documented SOPs

25:46 Becoming a stronger leader

27:45 Building a practice that supports your life

29:58 What makes a healthy, high-performing practice

32:00 Why sleep apnea treatment excites Dr. Block

34:15 Lightning Round

37:50 How to connect with Dr. Eric Block

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Connect with Dr Eric

Website: https://useflomo.com

https://thestressfreedentist.com

Email: [email protected]

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Barrett Cox, Director of Performance Marketing at Net32, to discuss what dental marketing actually looks like in 2026. From online reputation and Google reviews to AI, paid advertising, and patient retention, Barrett shares practical strategies that help practices grow without wasting their marketing budget.

Rather than chasing every new marketing trend, Barrett explains why the strongest practices focus on building trust first. A great patient experience, consistent educational content, and a solid online presence create the foundation that makes every marketing dollar work harder. He also shares how practices can better evaluate marketing agencies, avoid misleading performance metrics, and measure success using simple business numbers instead of complicated dashboards.

Whether you're investing heavily in marketing or just getting started, this conversation offers practical advice to help you attract more patients, retain the ones you already have, and build sustainable growth for your practice.

• Why reputation and trust are still the biggest drivers of new patient growth

• How to maximize a small dental marketing budget

• Common Google Ads mistakes that waste money

• The importance of patient retention before patient acquisition

• Simple ways to measure marketing ROI without complex dashboards

• How AI is changing dental marketing and SEO

• Why consistency matters more than posting constantly

• How to evaluate whether your marketing agency is actually delivering results

• The front desk's role in converting marketing leads into patients

• Marketing strategies every dental practice should prioritize in 2026

00:55 Welcome to the Podcast & Introducing Barrett Cox

03:05 What Net32 Does for Dental Practices

05:02 What's Working in Dental Marketing in 2026

07:20 Google Ads, Brand Searches & Avoiding Wasted Spend

11:17 Marketing on a Small Budget

14:35 How to Measure Marketing Success

18:50 Building the Right Foundation Before Marketing

20:31 AI, SEO & The Future of Dental Marketing

22:23 Why Marketing Sometimes Fails

26:42 Easy Marketing Wins Every Practice Can Implement

28:20 Avoiding Marketing That Looks Good But Doesn't Perform

30:13 The Front Desk's Impact on Marketing ROI

30:52 Should Practices Use AI Receptionists?

32:38 The Biggest Marketing Mistakes Dentists Make

34:25 Final Marketing Advice & How to Connect with Barrett

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Connect with Barrett

Website: https://www.net32.com/

Email: [email protected]

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

AI is changing dentistry faster than ever, but when it comes to marketing, not everything should be automated.

In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Michael Myers, CEO of DelMain, to discuss how dental practices can use AI to attract more patients without losing the authenticity that builds trust. From AI-powered search engines and Google's evolving algorithms to reviews, SEO, paid ads, and website strategy, Michael shares practical insights every dentist should understand before making their next marketing decision.

If you've been wondering how AI will impact patient acquisition and what your practice should prioritize today, this conversation offers a clear roadmap for staying ahead.

What You'll Learn

• How AI is changing the way patients search for dentists

• Why authentic content beats AI-generated content every time

• The biggest AI marketing myths dentists should ignore

• How reviews influence both Google and AI search recommendations

• Why custom websites outperform generic templates

• The future of Google Ads, Meta Ads, and AI-powered search

• Practical ways to use AI without sacrificing the patient experience

• What makes a dental practice become the obvious choice online

Key Takeaways

02:00 How AI Is Reshaping Dental Practice Growth

03:38 What DelMain Does for Dental Practices

04:45 How AI Is Changing Dental Marketing

07:05 Where AI Fits Into the Patient Experience

12:20 The Biggest AI Marketing Myths

16:48 Google Ads vs. Meta Ads

18:35 AI Search vs. Google Search

23:08 Why Reviews Matter More Than Ever

27:26 How Practices Can Stand Out Online

29:55 Human-Led, AI-Supported Marketing

32:33 Lightning Round with Michael Myers

36:59 Final Thoughts and Special Offer

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Connect with Michael

🌐 Website: https://delmain.co

Michael and the DelMain team help dental practices grow through customized websites, SEO, AI optimization, paid advertising, branding, and patient acquisition strategies. Mention the Raving Patients Podcast to receive a complimentary practice growth audit and a discount on a new website.

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What if one of the biggest growth opportunities in your practice isn't finding new patients but reconnecting with the ones you already have?

In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Ben Fish, Founder and CEO of EngageDent AI, to discuss how artificial intelligence is helping dental practices recover lost revenue, reduce no-shows, improve case acceptance, and strengthen patient relationships.

Ben shares how AI-powered patient communication tools are transforming both inbound and outbound engagement, helping practices reconnect with inactive patients, recover unscheduled treatment, and ensure no opportunity slips through the cracks. He also explains why AI should be viewed as a tool that empowers teams rather than replaces them and offers practical advice for dentists evaluating AI solutions for their practices.

If you're looking to improve patient retention, increase production, and future-proof your practice, this episode is packed with actionable insights.

• Where practices are losing hundreds of thousands of dollars in unscheduled treatment

• How AI can reactivate inactive patients and recover missed opportunities

• Why patient trust is the key to reducing no-shows and increasing case acceptance

• The difference between AI replacing staff and AI empowering staff

• How AI receptionists can improve patient communication and capture missed calls

• Common reasons patients delay treatment and how AI helps overcome objections

• What dentists should look for when evaluating AI vendors

• How AI may transform dental practices over the next five years

01:44 $300,000 Is Hiding in Your Inactive Patient List

03:12 Meet Ben Fish and EngageDent AI

06:18 Where Practices Lose Revenue From Inactive Patients

10:42 Can AI Replace Front Desk Team Members?

15:09 Using AI to Improve Treatment Follow-Up

17:47 Real Practice Success Stories and Revenue Growth

21:50 Why Every Practice Needs Someone Answering the Phone

24:06 Winning Over AI Skeptics

26:31 How AI Reduces No-Shows

28:36 The Future of AI in Dentistry

32:30 Questions Every Dentist Should Ask AI Vendors

35:30 How Practices Can Prepare for an AI-Powered Future

37:14 Special Offer for Raving Patients Listeners

38:35 Final Thoughts and Takeaways

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Connect with Ben

Email: [email protected]

Website: EngageDent AI

Special Offer for Raving Patients listeners: Mention the podcast and receive a waived implementation fee plus a pilot program opportunity.

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What separates thriving dental practices from those constantly struggling with team turnover, communication issues, and operational chaos?

In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with former NCAA National Champion, AP National Coach of the Year, and executive coach Matt Doherty to discuss how championship-level leadership principles can transform dental practices. Drawing from his experience playing under legendary coach Dean Smith and leading major college basketball programs, Matt shares practical strategies for building stronger cultures, creating accountability, and developing high-performing teams.

Whether you're a practice owner, leader, or team member, this conversation offers valuable lessons on leadership, culture, hiring, and creating an environment where people can thrive.

• Why culture is the foundation of every successful dental practice

• The Organizational Triangle: Talent, Systems, and Culture

• Leadership lessons Matt learned from Dean Smith

• How to identify and communicate your practice's "why"

• Why core values often fail and how to make them actionable

• The importance of accountability without creating conflict

• How championship teams and successful dental practices share similar principles

• Why hiring for culture fit matters as much as hiring for skill

• How daily huddles and repetition build consistency and excellence

• Real examples of culture transformation inside dental practices

00:56 Driving a Championship Culture with Matt Doherty

04:10 From National Championship Coach to Dental Consultant

08:01 Why Culture Matters More Than Talent

11:27 Leadership Lessons from Dean Smith

16:12 Discovering Your Why as a Practice Owner

20:28 Building the Organizational Triangle

25:45 Education Without Action Is Just Entertainment

31:35 Creating Accountability Without Conflict

35:47 A Real Dental Practice Culture Transformation

37:52 How Matt Helps Dental Practices Build Winning Teams

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Connect with Matt

Website: dohertycoaching.com

Email: [email protected]

YT Channel: Doherty Coaching

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!