Welcome solo and group practice owners! We are Liath Dalton and Evan Dumas, your co-hosts of Group Practice Tech.

In our latest episode, we chat with Ben Cutler, CEO of Hushmail, about how a secure email service can be a crucial part of your practice's tech stack.

We discuss:

• How secure email can complement the communication features of your EHR
• Communication gaps in EHRs that can impact your security circle
• Pairing secure forms with secure email to optimize the intake process
• Secure communications as a marketing asset
• Creating more efficient streamlined services for clients and providers
• Addressing burnout via efficient business systems
• Using Hushmail to customize forms and coordinate care
• Misconceptions around non-secure communications
• The difference between HIPAA friendly and HIPAA secure

Listen here: https://personcenteredtech.com/group/podcast/

For more, visit our website.

Resources

• Free Trial of Hushmail!
  • Hushmail provides HIPAA-compliant secure email and encrypted online forms designed specifically for behavioral health professionals. It fills the critical gaps your EHR can't cover—especially during first contact, referrals, and communication with people outside your EHR's closed messaging system.
  • With encrypted email, customizable secure forms, legally binding e-signatures, and ready-to-use templates, Hushmail helps therapists protect client information from the very first inquiry through the entire clinical journey. Clinicians can securely manage intake, collect sensitive documents, send referrals, and maintain compliant records—even during practice transitions or retirement.
  • Hushmail's behavioral-health-specific plans include a signed BAA, automatic archiving to support HIPAA compliance, and access to a customer care team deeply familiar with the needs of therapy practices.
  • Exclusive for listeners: Try Hushmail for Healthcare free for 14 days and explore secure email and forms tailored for your practice.

PCT Resources

• PCT CE course: Smooth and Secure Use of Phone, Text, Email, and Video to Meet Modern Clients Where They Are: Legal-Ethical and Real-World Considerations (3 legal-ethical CE credit hours)
• PCT Podcast Episode: Episode 317: [Compliance] Can Clients Waive the Need for HIPAA Compliance?
• PCT's Sample Request for Non-Secure Communications Form