In this episode of The Future of ERP, Gaye Bingul, SAP Insurance Industry Lead, and Javier Gil, Head of Global Insurance & Reinsurance at SAP, discuss how the future of insurance relies on AI-powered ERP systems that unify all types of data-structured, unstructured, SAP, and non-SAP-to unlock deeper insights into customers and climate risks. They highlight key challenges insurers face, including complex global data privacy regulations, the growing aging population (“silver segment”), and a widening skills gap due to retiring experts and difficulty attracting new tech talent. Gaye and Javier emphasize how insurers can leverage connected devices, wearables, and AI-driven analytics to offer personalized health and wellness services that help the aging population stay healthy and independent while driving innovation and growth. Listeners gain insight into why digital transformation and advanced ERP solutions are critical for navigating regulatory demands and demographic shifts in the insurance industry.

Gaye is an IT professional bringing 16 years of combined experience in software sales, services sales, marketing and strategy. Throughout her career, she has exclusively worked with financial services companies around the globe, helping them navigate business transformations. She currently serves as an industry advisor for the fintech sector at SAP.

He has been working at SAP for over 24 years, developing and positioning the SAP solutions portfolio for the Insurance and Reinsurance sector worldwide.

During this time, he has held various roles, including consultant, project manager, presales manager, SAP Insurance product instructor, Chief Value Officer for the Insurance Industry, and has acted as coordinator of various SAP for Financial Services initiatives, such as collaboration with SAP implementation partners and business development for products in different global markets, primarily Latin America and Europe.

Prior to joining SAP, Javier worked for Swiss Re for six years as Head of the Technical Accounting Unit for Latin America.

Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.

Richard Howells: LinkedIn, X (Twitter)

Oyku Ilgar has been working in the digital supply chain area at SAP since 2017. As a marketer and blogger, she creates written and visual marketing content about ERP and Supply Chain solutions and focuses on the topics of business trends, IoT, Industry 4.0, and sustainability.

Oyku Ilgar: SAP Community, LinkedIn

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