This episode examines how digital transformation, cloud migration, and AI are shaping the future of banking and ERP. It opens with an overview of the most significant trends for 2025, highlighting the shift to digital-first strategies and the growing reliance on cloud solutions. Falk Rieker discusses the challenges banks face in understanding customer needs, building loyalty, and managing data complexity. The conversation covers practical examples of AI integration in banking, explores strategies for effective data management, and considers how banks can differentiate themselves in a competitive landscape. The episode concludes with advice for leaders on navigating business transformation and enhancing user experience in financial services.

Falk Rieker is the Global Vice President and the Global Head of Financial Services at SAP, the world’s leading enterprise software company. He has over 25 years of experience in the financial services industry, leading a team of experts who define and deliver innovative and customer-centric solutions and strategies for banks, capital markets, and insurance firms of all sizes and segments.

His responsibilities include business development, customer and partner engagements, solution & GTM strategy. He is the primary spokesperson for financial services, supporting press and analyst relations. He maintains executive relationships in key accounts, owns the industry cloud strategy and drives strategic partnerships and initiatives.

He is a recognized thought leader and speaker in the financial services space, passionate about helping financial institutions leverage the latest technologies and trends, such as software as a service, business data cloud, and artificial intelligence, to transform their business models, enhance their customer experience, and drive efficiencies. His articles have been published and been quoted in leading media like American Banker, Wall Street & Technology and Forbes. He has been recognized as a top 100 “Fintech Influencers to Follow”.

Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.

Richard Howells: LinkedIn, X (Twitter)

Oyku Ilgar has been working in the digital supply chain area at SAP since 2017. As a marketer and blogger, she creates written and visual marketing content about ERP and Supply Chain solutions and focuses on the topics of business trends, IoT, Industry 4.0, and sustainability.

Oyku Ilgar: SAP Community, LinkedIn

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The post Episode 66: Banking Trends: Embracing AI for the Future of Financial Services first appeared on The Future of ERP.