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00:02:56 According to Psychology Today, emotional intelligence (EI) is “the ability to identify and manage one’s own emotions as well as the emotions of others."

00:04:02 Cultivating Emotional Awareness

00:08:01 Harnessing Those Pesky Emotions

00:13:09 Emotional Management

00:16:15 Validation As Connection

00:17:47 What Validation ISN’T

Hear it Here - https://bit.ly/3GAwNag

• There is no communication without emotions. That means that conversational intelligence is emotional intelligence. EQ is a mix of three skills: awareness of emotions, harnessing emotions, and managing emotions.

• If we are emotionally aware, we are able to identify what we are feeling in a conversation as well as observe and comprehend what another person is feeling—even if it’s wildly different from our own experience. We are also then in a position to harness those emotions and to proactively and consciously choose a response.

• Slow down or pause, reflect what you’re being told, and see if you can put the newly identified and named emotion to good use.

• Managing emotions means being conscious and deliberate: We can accept and acknowledge how we feel but still make conscious choices about our behavior according to our chosen goals.

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