As PepperJax celebrates its 20th anniversary, its COO joins the show to discuss how it grew from humble beginnings in Omaha in 2002 to a major brand with more than 40 locations now. Erin talks about how the company scaled up, the importance of listening to customers, the advent of cheese sauces (it was a BIG deal), and how she rose from part-time cashier to one of the company's most important figures.

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