Join Adam Russo and Ron Peck as they interview Jen Marsh, a dedicated employee that dates back to 2007, when Phia was one-third of the size it is today. Jen turns back time and goes over the past 12 years of her career here at Phia, from where she started as a Case Evaluator, to where she is today as the Client Satisfaction & Quality Control Manager... and you won't believe who used to work for her!