Fast and Furious Business Podcast Network

Our Center Stage Member Guest for this podcast is Matt Baydala, owner of Bayside Enterprise, “…the ONLY Lawn and Garden service partner who delivers tailored Property Development solutions for Strata Corporations.”

In this episode Matt explains how Bayside Enterprise inspires and retains employees in a high turnover industry.

Their "open book management" approach, where they transparently share financial data and distribute profits, fosters trust and motivation among their staff. Moreover, they prioritize their core values, particularly their dedication to exceptional customer service, which permeates their organizational culture.

By leading by example and embodying their values at all levels, they create an environment where employees feel valued, respected, and motivated to stay and grow within the company.

Build the cultural competence of your business on the ability to successfully react to unexpected events rather than rely on traditional planning methods that try to build precision into your plan over the next 5 years.

There is too much unpredictability and randomness in markets to be able to create a plan and strategy that effectively accommodates future uncertainty. Successful businesses are able to react quickly when their chosen path is no longer available to them.

In this episode, Roy and Ian discuss what it takes to create a ‘reactive culture’ in an organization and why it’s essential to a successful competitive strategy.

Most businesses think they need to take a long term strategic view; they’ve been ‘taught’ to look at where they need to be 5 years from now.

The problem is that a long term planning horizon makes it easy for a business to fail on delivering short term results because they always can deliver later.

And ‘hockey stick’ planning is born!

In this episode Roy and Ian discuss why it’s critical to ‘look at your toes’ and take a short term view to be different. “How can I solve this problem differently NOW, so the benefits can be realized NOW?” should be the objective as opposed to having the goal to be different in year 4 of the planning cycle.

Being different ‘in the moment’ has power for you and those around you.

You will absolutely NOT be recognized and rewarded for being different if your energy is spent looking for uniqueness 5 years from now.

Do You Have a Customer Service Strategy?

Most organizations talk about the importance of customer service, and that they aspire to create delightful experiences for their customers.

It’s true that service is an essential ingredient to an effective competitive strategy, but few businesses actually adopted the specific discipline to build a Service Strategy that enables them to stand apart from their competition.

In this episode Roy and Ian discuss the methodology Roy created to build a Service Strategy in a startup he grew to A BILLION IN SALES.

Our Center Stage Member for this podcast is Neil Dubord, Delta City Police Chief Constable responsible for the performance of 300 officers and civilian staff, and more than 200 volunteers.

In this episode, Neil breaks down his unique approach to leadership and the importance he places on communications, sense of purpose, belonging, coaching and the need to WOW! his “customers” with amazing experiences that make him a one-of-a-kind leader.

He also shares his secrets on how to build a team of professionals who are committed to their role and to each other to protect public safety in the community. And you won’t want to miss the advice he has for all business leaders!

Hire people who ‘love’ humans.

If your business strategy is focused on creating memorable and “gasp-worthy” customer experiences, the place to start is to recruit the right team.

Delightful experiences are infused with emotion; when your customer is blown away with how you’ve treated them, they commit their business to you for the long term and tell their friends and colleagues how amazing you are.

And the only way to deliver these kinds of experiences is to have teams of people who actually ‘love humans’.

In this episode, Roy and Ian unwrap Roy’s recruitment innovation “Hiring for Goosebumps”, the ONLY audacious approach of its kind that identifies potential hires who have a deep rooted desire to serve others.

This awesome episode is a must listen for any business that has the strategic imperative to serve their customers in a miraculous way.

Today’s Centre Stage member guest is Bob Joseph, Founder and President of Indigenous Corporate Training Inc. whose mission is to guide, train, and support learners in Working Effectively With Indigenous Peoples®.

Bob is a World Member of The Association, doing business from Saanichton, British Columbia.

In this episode, Bob shares his entrepreneurial success in growing his business with a team of dedicated professionals through building strong relationships with their clients and by breaking away to do things differently.

You can check Bob and his team out at https://www.ictinc.ca.

Be contrarian.

Look for opportunities to go ‘against the flow’. If everyone else is ‘going west’, consider the value in ‘going east’ and doing what others are NOT doing.

Following the crowd is not a sustainable growth strategy.

Look for ‘outlandish’ solutions to problems people have and you may be surprised with the results you get.

Non compliance is an audacious source of being different and exposing growth opportunities.

In this episode, Roy and Ian explore why ‘doing a 180’ to common traditional ways is an excellent way to step away from the common crowd and grow your business.

Building a strategic plan for many small businesses is typically a challenge.

The process can be time consuming, expensive and lacks the credibility to convince a business leader that the strategy will actually make a difference to their business’s performance.

In this episode Roy and Ian break down in detail Roy’s Strategic Game Plan—SGP—process that was instrumental in helping Roy’s internet startup organization achieve A BILLION IN SALES.

The SGP is simple to develop, it can literally be done in 2 days or less and it’s inexpensive compared to traditional planning methods.

BUY LOCAL campaigns stress the importance of having consumers support their local businesses.

It keeps local businesses healthy and keeps local economies growing.

But at the end of the day, businesses, regardless of whether they’re local or not, must EARN the consumer’s business by providing something unique and DiFFERENT compared to their competitors.

In this episode Roy and Ian explore how businesses can stand out from their competition and achieve superior revenue growth by drawing on Roy’s experience and achievements in taking an internet startup to A BILLION IN SALES!