Summary

In this conversation, Lex and Alex discuss the role of a creative strategist in the e-commerce industry.

The role has evolved to encompass the entire customer acquisition process, from ad creative to post-click experiences. Lex emphasizes the importance of aligning the incentives of creative strategists and performance marketers to achieve winning outcomes.

She also discusses the challenges of finding new angles and the need for tools and frameworks to streamline the creative strategist's workflow.

Takeaways

A creative strategist is responsible for research, ideation, execution, and data analysis and optimization in the e-commerce industry.

The role of a creative strategist has evolved to encompass the entire customer acquisition process, from ad creative to post-click experiences.

Aligning the incentives of creative strategists and performance marketers is crucial for success.

Finding new angles and messaging is a challenge for creative strategists.
Tools and frameworks can streamline the workflow of a creative strategist.

Chapters

00:00
Introduction to the Role of a Creative Strategist
01:18
The Evolution of the Creative Strategist Role
04:17
Aligning Incentives: Creative Strategists vs. Performance Marketers
07:05
Challenges of Finding New Angles as a Creative Strategist
19:33
Streamlining the Workflow of a Creative Strategist

Follow Alex:

Twitter - https://x.com/alexmcea
Linkedin - https://www.linkedin.com/in/alexmceachern/

Summary

In this episode, Alex discusses the concept of creative velocity and how it can be applied to ad testing and optimization.

He highlights the challenge of determining the best ad performance when evaluating it from both a creative and growth marketer perspective.

The problem lies in the single funnel approach, where all ads are directed to a limited number of landing experiences. Alex introduces the hub and spoke methodology, which involves running individualized funnels for different campaigns, products, and audiences.

He explores audience testing, merchandise testing, and offer testing as ways to unlock new revenue streams and optimize ad performance.

Takeaways

• Creative velocity is the concept of continuously testing and optimizing ads to improve performance.
• The single funnel approach, where all ads are directed to a limited number of landing experiences, can limit the effectiveness of ad testing.
• The hub and spoke methodology involves running individualized funnels for different campaigns, products, and audiences.
• Audience testing, merchandise testing, and offer testing are effective ways to unlock new revenue streams and optimize ad performance.
• Matching the ad experience with the landing experience is crucial for maximizing the impact of ad testing and creative velocity.

Chapters

00:00 Introduction to Creative Velocity
02:21 The Limitations of the Single Funnel Approach
04:45 The Hub and Spoke Methodology
07:07 Unlocking New Revenue Streams Through Audience Testing
10:21 Optimizing Ad Performance with Merchandise Testing
12:15 Testing Different Offers to Maximize Conversion Rates

Follow Tyler:

Linkedin - https://www.linkedin.com/in/tylernetherton/
Talk to him in person ;)  - https://www.fermatcommerce.com/book-a-call

Summary:

In this conversation, Alex and Tyler discuss what you can expect if you book a demo with FERMÀT. They emphasize the importance of understanding the a brands unique challenges and goals, as well as analyzing their current ad library and creative.

They highlight the need for personalized and targeted funnel experiences, rather than just a generic landing page. They also discuss the value of experimentation and the ability to quickly apply learnings to optimize the post-click experience.

Chapters:

00:00 Introduction and Background
04:05 Examples of Brands and Challenges
11:16 The Disconnect Between Ads and Funnel Experiences
14:12 Showing What FERMÀT Can Do
17:21 Demystifying the Demo: Addressing Misconceptions
20:46 The Value of Personalized and Targeted Funnel Experiences
25:39 Experimentation and Applying Learnings
28:45 Brands That Can Benefit from Working with FERMÀT

Follow Steeve:

Twitter - https://x.com/steevevakees
Linkedin - https://www.linkedin.com/in/steevevakees/
Email - [email protected]

Summary:

In this conversation, Alex and Steeve, the VP of Account Management at FERMÀT, chat about how people should be thinking about FERMÀT when it comes to interfacing with their team and the service they provide.

Steeve explains that FERMÀT is more than just a product, it is a software plus a service component. He outlines the three stages of working with FERMÀT: establishing a baseline, reaching statistical significance, and forward-looking improvements.

The conversation also highlights the importance of establishing a culture of experimentation, the value of the account management team, and the continuous need for adaptation and evolution in the ever-changing business landscape.

Takeaways:

• Fermat is more than just a product, it is a software plus a service component that helps customers achieve specific outcomes for their business.
• Working with Fermat involves three stages: establishing a baseline, reaching statistical significance, and focusing on forward-looking improvements.
• Establishing a culture of experimentation is crucial for success, and Fermat's account management team is dedicated to helping customers push boundaries and achieve their growth goals.
• The talent profile of the account management team at Fermat includes individuals who are intellectually curious, stay up-to-date with emerging trends, and are customer-obsessed.
• Knowledge sharing and collaboration within the team are prioritized through rituals and weekly sessions, allowing for continuous learning and improvement.
• Fermat aims to facilitate product partnerships and go the extra mile to help customers solve their growth challenges, even if it goes beyond the scope of the software.

Chapters:

00:00 Introduction and the Importance of FERMÀT
01:35 The Three Stages of Working with FERMÀT
10:10 The Value of FERMÀT's Account Management Team
27:16 Pushing Boundaries and Facilitating Growth

Follow Max on Twitter - https://x.com/MaxLanglois3

Summary

Max Langlois, Head of Growth at DOSE, joins Alex to discuss growth and acquisition strategies for direct-to-consumer brands.

They focus on the importance of creative experimentation, the post-click experience, and how to maximize a subscription-based business model.

Max highlights the need for educational content and scientific validation in the supplement industry, as well as the benefits of using FERMÀT to quickly validate ideas and customize the post-click experience.

Takeaways

• Creative funnel experimentation is crucial for growth in the direct-to-consumer space.
• The post-click experience, including landing pages and funnels, is a valuable tool for validating ideas and improving conversion rates.
• In the supplement industry, educational content and scientific validation are essential for building trust with customers.
• FERMÀT provides a user-friendly platform for quickly customizing and experimenting with the post-click experience.
• When promoting subscriptions, it is important to be honest and transparent with customers and focus on the long-term benefits.

Chapters

00:00 Introduction and Overview of Dose
03:36 Challenges and Opportunities in DTC Growth and Acquisition
09:56 Maximizing the Post-Click Experience with FERMÀT
14:40 The Importance of Education and Validation in the Supplement Industry
25:05 Tips for Generating More Subscriptions
31:02 Max's Description of FERMÀT to Other Brands

Summary

Alex and Grace discuss the four most popular places for brands to send ads to and the pros and cons of each. They also talk about how FERMÀT can level up those destinations with tips and tricks to get the most out of the entire funnel from click to conversion.

Grab the funnel guide - https://www.fermatcommerce.com/ecommerce-funnels-sales-conversion-marketing

Takeaways

• The core four places to direct ad traffic are the homepage, catalog page, PDP, and custom landing pages.
• Sending traffic to a collection page is popular because it allows for specific merchandising and easy customization, but it can be a jarring experience if not done well.
• Using a tool like Fermat can help create cohesive and tailored landing pages that provide a better customer experience.
• Pro tips include thinking like a consumer, considering a broad range of audiences, and experimenting with different ad creatives and merchandising.
• It's important to constantly learn and adapt in the fast-paced world of direct-to-consumer advertising.

Chapters

00:00 The Core Four: Where to Direct Ad Traffic
08:01 Creating Cohesive and Tailored Landing Pages
15:41 The Pros and Cons of Collection Pages
20:17 Pro Tips for Effective Ad Campaigns
25:29 Constant Learning and Adaptation in DTC Advertising

Previous Episodes We Mentioned:

Erin from CADDIS - https://youtu.be/drNM1Rgsss8?si=YDUa-EuZuI7BnMw8
Josh from FERMÀT - https://youtu.be/zeounIiLes4?si=e8h30wXi9608MB37

Summary

In this conversation, Alex McEachern and Azi discuss the concept of Forever Links and its iterations. The conversation covers the benefits of Forever Links, future planned iterations, as well as whats coming up on the FERMÀT Roadmap.

Takeaways

• Forever Links are remappable links that allow ad buyers to easily change the destination of their ads without going through the learning phase again.
• Forever Links provide flexibility and cost savings in terms of opportunity costs.
• The upcoming iterations of Forever Links include usability improvements, split destinations for A/B testing, and the potential for multiple destinations and automation.
• Forever Links can be used to experiment and find winning combinations, and they can be a valuable tool for brands to manage their entire marketing instance.

Chapters

00:00 Introduction and Overview
01:01 Explanation of Forever Links
06:36 Upcoming Iterations of Forever Links
11:16 Forever Links for Experimentation and Marketing Management
19:00 What Azi is Getting Excited About on the Roadmap

Today we're covering the Facebook ad account, including common mistakes, changes in strategies, and the importance of testing and optimization.

We also cover the role of CRO (conversion rate optimization) and the impact of ad creative on audience targeting and engagement. Additionally, we chat about the significance of attribution settings, funnel goals, and the alignment of ad creatives with the appropriate conversion points.

Bid Multiplier Docs - https://developers.facebook.com/docs/marketing-api/bidding-and-optimization/bid-multiplier/

Takeaways

• The importance of adapting ad account strategies to changes in the Facebook ad platform and audience behavior.
• The significance of testing and optimization in ad account management, including the impact of ad creative on audience engagement.
• The role of CRO (conversion rate optimization) in enhancing the post-click experience and its relationship to media buying strategies.
• The value of exploring different attribution settings, funnel goals, and aligning ad creatives with appropriate conversion points for effective ad campaign performance.

Chapters

00:00 The Evolution of Ideas and Strategies in Advertising
01:07 Ryan Gives his Background in Paid Social
03:00 The Biggest Changes in Advertising
09:40 Common Campaign Mistakes 
12:41 Using Bid Multipliers to Avoid the CPM Tax
18:00 Test What Used to be a Bad Idea
23:00 FERMÀT Funnels

In this episode of FERMÀT FRIDAY, we welcome a very special guest, Aaron Orendorff, the VP of Growth at FERMÀT. Aaron and Alex discuss how they have begun to refer to FERMÀT and how it's redefining funnel creation for ecommerce businesses.

Check out Aaron's funnel guide for a comprehensive resource on creating effective ecommerce funnels, complete with over 100 examples, categorized templates, and practical tips. 

https://www.fermatcommerce.com/ecommerce-funnels-sales-conversion-marketing

Takeaways:

Fermat lets you create funnels with the same flexibility and speed as you create ads, making it easier to optimize your customer acquisition strategies.

Challenges in Customer Acquisition: The conversation touches on the difficulties in navigating a saturated market and the importance of being adaptable to constant changes in customer behavior.

The Power of Metaphors: Using metaphors to explain complex ideas, like how Fermat works, is crucial for clear communication and customer understanding.

Leveraging Fermat: With its modular design system, Fermat allows companies to quickly test, iterate, and optimize their landing pages, creating seamless customer experiences from ad to checkout.

Expanding Channels: Exploring the diversification of acquisition channels beyond traditional platforms like Meta and Google, including the potential of direct mail and other innovative strategies.

Chapters:

00:00 Introduction and Background
03:15 Aaron’s Journey in Marketing and SEO
07:45 What is Fermat?
13:20 Creating Funnels Like Ads
20:10 The Power of Experimentation
25:50 Leveraging Metaphors for Better Understanding
30:40 Challenges in Customer Acquisition
36:15 Expanding Acquisition Channels
42:00 Final Thoughts and Future Excitement

Follow Aaron on Twitter (@AaronOrndorff) and LinkedIn for more insights and updates.

In this episode of FERMÀT FRIDAY, we welcome our first customer guest to the podcast. Erin Silvia, Director of Marketing at Caddis, joins us to discuss her journey and how Caddis has been using FERMÀT to revolutionize their customer acquisition strategy.

Takeaways:

Caddis's Unique Approach: Caddis started as a reading glasses company with a mission to reframe aging and has now expanded to a full optical retailer.

Challenges in Customer Acquisition: The market has become more saturated, making it harder and more competitive to acquire customers efficiently.

The importance of adapting to constant changes in the market and customer behavior.

Leveraging FERMÀT: FERMÀT provides a flexible, conversion rate optimization tool that allows Caddis to test and iterate quickly.

Fermat experiences have become a proving ground for Caddis, helping them optimize both site experiences and product merchandising.

FERMÀT's modular design system simplifies the creation of cohesive and high-performing landing pages.

Exploring New Channels: The conversation touches on the diversification of acquisition channels beyond Meta and Google.

The potential of new and traditional channels like direct mail and how FERMÀT can fit into these strategies.

Chapters:

00:00 Introduction and Background
05:37 Erin's Journey with Caddis
10:15 Challenges in Customer Acquisition
15:45 Using FERMÀT to Optimize Conversion
22:30 The Power of Testing and Iteration
30:20 Leveraging FERMÀT for Better Customer Experience
38:10 Exploring New Acquisition Channels
45:00 Final Thoughts and Future Excitement