F&I Talk Outside the Box

F&I Talk Outside the Box

By EFG CompaniesBusiness
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F&I Talk Outside the Box episodes

  • Increasing F&I Income After the Sale

    Listen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss:

    • The benefits of engaging with customers post-sale
    • How to use the CRM to target opportunities
    • Coordinating ongoing communications


    7 min
  • The Budget Close

    Listen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for protection products. 

    6 min
  • Lifting the Hood Online

    Listen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's e-commerce consumers.

    This episode is brought to you by MVP from EFG Companies. Increase customer retention with the new, customizable MVP pre-paid vehicle maintenance program from EFG. Choose your reimbursement levels, quantity of services, and terms! Sign up for the MVP program today, and prepare for a peanut butter and jelly – level relationship with your customers! Go to EFGCompanies.com for more details. 

    13 min
  • Technology, Friend not Foe

    In this world of technology, we are all afraid of what automation can mean for job security.
    In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gibbs delve into how to successfully use technology in the F&I office.


    14 min
  • Technical Cars Need a Technical Close

    Join EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the technology in the vehicle being purchased.

    Get strategies you can use today to increase product penetration and PRU.


    7 min
  • Walking in Your Customer's Shoes

    Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation.

    Understand the difference between open and closed-ended questions.
    Learn how to gather more information to better connect with the customer.
    Walk away knowing how to relate the information gathered to your products to build a tailored presentation to the customer in front of you.

    15 min
  • Crossing State Lines without Crossing the Line

    Listen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices. 

    They review:

    • potential problems
    • the policies dealerships are putting into place that are working
    • best practices
    7 min

About F&I Talk Outside the Box

From the publisher's feed

F&I Talk Outside the Box with EFG Companies features EFG training managers along with guest speakers from across the automotive retail industry. Each month, our industry experts tackle the…