Dr. Susan Nathan, a palliative care physician at the Boston VA, and Thor Ringler, a therapist and poet at the Madison VA, share the story of My Life, My Story — a groundbreaking program that brings veterans’ voices into their medical charts through first-person narratives. Born from a desire to foster empathy and human connection in clinical care, the program has now spread to over 80 VA hospitals nationwide. Susan and Thor reflect on the origins of the initiative, the impact these stories have on patient-clinician relationships, and the profound moments of vulnerability, dignity, and healing that emerge from the storytelling process. We discuss the art of deep listening, the logistics of writing and sharing these narratives, and their vision for expanding this model to institutions beyond the VA.

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This episode of Conversations is sponsored by The Physicians Foundation.