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The irate customer conflict is a scene we would rather avoid. As florists, we are embedded in the service industry and will surely encounter them, and often at the worst time. Be prepared, and know that you can take this situation and convert it from a negative into a positive reflection of your business. Don't become a bad yelp review.
Make somebody's day... don't make somebody's day bad... including yourself. (Take care of you).
Expanding your knowledge base of the science of horticulture will help you be a better florist and will translate into clientele loyalty.
Adaptability is a quality we must adopt as florists. As creative people, we have so much ability to morph and work with our surroundings. So many things have changed our lives over the last year and we are here to face that challenge. This is Florist Life. Email me with suggestions or comments [email protected].
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