Attracting and retaining SaaS customers doesn't have to be a mystery. By focusing on offering a valuable solution, investing in customer success from the start, understanding your pricing model, creating educational content, and building a feedback loop, you can set yourself up for success in the competitive world of SaaS by following these 5 tips below.
00:20 - Offer a valuable solution to a single customer
You have limited resources, so avoid having more than one customer
Focus on what they are missing
Truly understand your customers and their needs, wants, desires, and fears 01:50 - Invest in your customer success early
Build customer success into your products today
Understand the customer journey with your product
Learn what success means to your customer and solely focus on providing that success 02:50 - Understand your pricing
The biggest mistake most startups make is they price themselves too low
Understand what freemium means and how to leverage it to reduce friction, but how to get the customers to convert as they grow
Understand your business goals and available resources to price correctly 05:00 - Build a content house
Content in today's social media is the key, people want to be educated not sold to
This is your opportunity to show your potential customers you understand them
Utilize interactions and engage with users to build a community 07:40 - Create a feedback loop
Always have a feedback loop with your customers so that you can continue supporting them
Always ask questions and do not ever assume they're all happy
Utilize the loop to get testimonials Sep is the Founder of Koridor and has a colourful and seasoned history of entrepreneurship in various industries! Through his array of ventures, he has a balanced and realistic understanding of the skills and knowledge required to thrive as a non-technical founder in a technical world. Fortunately for us, his primary passion has always been to help drive like-minded entrepreneurs to success.
So whether you're just getting started or you're looking for ways to accelerate your growth, be sure to subscribe to the Founders Korner.