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Frankly IT Podcast
Frankly IT Podcast episodes
- 015 - How 'born in the cloud' is changing the MSP business modelChannel analyst Jay McBain explains the ‘born in the cloud’ trend along with other parts of the shadow channel, and what these new provider segments mean for traditional MSP businesses.33 min
- 014 - When bigger isn’t always betterDavid Pence, CEO of Acumen IT, shares his personal insights on MSP growth—and why he decided to downsize his business.32 min
- 013 - Unlearning your way to greater productivityDom Price, head of R&D at Atlassian, shares the secrets of a productivity hack called unlearning.33 min
- 012 - The journey from technician to business advisorMSP Josh Weiss explains how he successfully shifted his status with clients from technical order taker to valued business advisor.29 min
- 011 - Yes, you can predict the future...accuratelyFuturist & NY Times bestselling author Daniel Burrus shares his framework for accurately predicting where technology and industry will go in the years ahead.31 min
- 010 - The 4 profitability levers a service desk manager can controlRex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often overlooked and misunderstood metric called effective ratio.32 min
- 009 - The compassionate geekDon Crawley explains how your techs can improve client satisfaction with some human-friendly skills.31 min
- 008 - The man of a thousand SOPsigel Moore explains how documenting more than 1,000 SOPs (standard operating procedures) in his MSP helped him grow—and ultimately sell—the business.33 min
- 007 - The tiny number that can make a huge difference in your MSPGary Pica gives us the lowdown on RHEM—reactive hours per endpoint per month—and how managing that metric properly can transform your MSP.32 min
- 006 - Getting a grip on your MSP businessMike Paton walks us through how to take control of your IT business so you can love what you do again.28 min
About Frankly IT Podcast
From the publisher's feed
Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you inspired, energized, and ready to lead. Hosted by Auvik’s Jennifer Tribe.
Managing a high-performing IT team | Optimizing the service desk | Best practices for IT project management | Effective network management and cybersecurity in the age of ubiquitous connection | Systems, processes & productivity hacks for doing more with less | Tech, business & industry trends that are changing the way we work.