Several recent surveys have shown that a huge proportion of Australian SMEs have yet to make the transition to selling online. And of the firms that have tried, many have digital management platforms that are not integrated, leading to some software being neglected or ignored. In an effort to transform the sector, the Federal Government has funded training firm Navii Digital to offer free digital coaching to small businesses keen to enjoy the efficiencies and growth that integrated digital systems can bring. Navii’s General Manager, Despina Karatzias, explains how it works.

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