Summary:

Hey everyone, it's Alex Martin, and in this episode of The Daily Groomer, I sit down with Sarah Himelstein of Puptown Lounge. We dive into the trials of opening a pet salon, from the dedication it demands to the synergy between grooming, daycare, and boarding services. Sarah shares valuable insights on their unique training program, the evolution of their marketing strategies, and how investing in continuous education and groomer well-being has become a cornerstone of their business. Join us as we uncover the inspiring journey of Puptown Lounge, from its humble beginnings to a flourishing pet care empire.

Timestamps:

00:00 Growing pains in family business, changing roles.

03:53 Challenges of family business dynamics and growth.

07:39 Building a salon takes hard work and dedication.

11:21 Daycare and boarding need fixed staff, grooming varies.

16:12 Opened second shop, faced marketing and coaching.

19:55 Embrace failure, seek experts, and diversify efforts.

23:10 Gradual process of task delegation and transition.

24:05 Transitioning from working in to on business.

28:45 Prioritize self-care, address burnout in training program.

31:56 Different experiences in bathing and grooming training.

34:10 Grooming program involves team effort and checks.

39:36 Budgeting allows investment in employee development.

40:38 Incredible journey from basement to multiple salons.