✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

Building a thriving company culture is critical as an MSP scales, but it requires intentionality and adaptability. In this episode, we have on Mark Jamieson, CEO of 2W Technologies, who has cultivated a collaborative, recognition-driven culture at his growing 70-person firm, sharing strategies for reducing employee turnover. We also explore the benefits of specializing within a specific industry vertical and technology stack, as opposed to a generalist approach. Finally, Mark shares insights on future-proofing an MSP business, highlighting his organization's 1). early adoption of cloud infrastructure and 2). their current innovative use of AI to enhance service delivery.

Chapters:
0:00 - Intro
1:59 - Getting into 2W Technologies
10:20 - Niching and being an early adopter of the cloud
28:40 - Intentionality with culture
47:36 - Titan Questions
52:40 - Adapting with AI and helping clients now
1:09:07 - Conclusion

📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

🤝 Connect with Mark: https://www.linkedin.com/in/jamiesonmark/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

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