Episode web page: https://bit.ly/4uBmCIp

Episode summary:

In this episode of Insights Unlocked, host Amrit Bhachu sits down with Meltem Naz Kasos—UX career coach, former UX research leader, and educator—to explore what it takes to build a resilient and meaningful career in an era of rapid technological change.

Drawing on her background in UX research, psychology, journalism, and coaching, Mel shares why trust, adaptability, and entrepreneurial thinking are becoming more valuable than technical expertise alone. She discusses the growing uncertainty many researchers and product professionals are facing as AI reshapes the workplace and explains why the future belongs to those who can connect customer understanding with business outcomes.

Mel and Amrit dive into the evolving role of UX research, the importance of influencing without authority, and why researchers must move beyond advocacy alone to become translators between customer needs and organizational goals. They also discuss how building trust, developing business acumen, and taking proactive ownership can help professionals create lasting impact regardless of their title or discipline.

The conversation offers practical advice for both experienced practitioners and those early in their careers, highlighting the human skills that remain essential in a world increasingly shaped by AI.

You’ll learn:

● Why trust is becoming one of the most valuable professional assets in the age of AI

● How UX researchers can strengthen their influence by understanding business goals

● What separates thriving researchers from those who feel stuck or overlooked

● Why entrepreneurial thinking and proactive ownership are critical career skills

● How to build stronger relationships with stakeholders and influence decisions without authority

● The role of storytelling, empathy, and business translation in driving organizational impact

● Why early-career professionals should focus on curiosity, trust-building, and adaptability

● How to identify and communicate the unique value you bring to your organization

Resources & links

● Mel Naz on LinkedIn: https://www.linkedin.com/in/meltem-naz/

● Career with Mel: https://careerwithmel.com

● Amrit Bhachu on LinkedIn: https://www.linkedin.com/in/amritbhachu/

● Learn more about Insights Unlocked: https://www.usertesting.com/podcast