Insights Unlocked

By UserTesting

How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world.

Each ... more

4.8

3232 ratings

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FAQs about Insights Unlocked:

How many episodes does Insights Unlocked have?

The podcast currently has 144 episodes available.

Insights Unlocked episodes:

September 23, 2024Why Focusing on User Outcomes (Not Outputs) Is the Future of Product Development
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes
In this episode of Insights Unlocked, we sit down with Connor Joyce, a mixed-methods researcher and behavioral scientist with a rich background at companies like Microsoft, Twilio, and Deloitte. Connor shares his journey through behavioral science and product strategy, highlighting key themes from his new book, Bridging Intention to Impact: Transform Product Development through Evidence-Based Decision Making.
Key Themes Discussed:
Behavioral Science in Product Development: Connor explains how behavioral science principles can help product teams create interventions that lead to lasting behavioral change, not just short-term engagement.
The Output vs. Outcome Dilemma: Many companies mistakenly equate product usage with success, but true success comes from creating products that satisfy user outcomes. Connor explains how shifting from tracking outputs (e.g., clicks, retention) to outcomes (e.g., behavior changes) can transform product success.
Ethical Product Design: Connor emphasizes the importance of ensuring interventions promote positive, long-term behaviors. He discusses how to create ethical designs that balance business needs with user well-being.
AI and Empathy in Product Development: As AI becomes more integrated into tech, Connor explores its potential to enhance empathy and help product teams better understand user perspectives. He also touches on the ethical considerations around using AI in a responsible, human-centered way.
Practical Frameworks and Tools: Drawing from his book, Connor introduces the User Outcome Connection and Feature Impact Analysis frameworks, which help product teams validate and measure the behavioral impact of their products.
Actionable Insights:
Focus on outcomes over outputs. Rather than simply tracking usage, aim to understand and influence the behaviors your users are trying to achieve with your product.
Use behavioral science to create small interventions within your product that help users reach their goals.
Incorporate ethical considerations into your design process by ensuring that your interventions promote positive, lasting behavior change.
Explore the potential of AI to deepen empathy in product design and user experience.
Episode Links:
LinkedIn: Connect with Connor Joyce
Book: Bridging Intention to Impact on Peach Pit
Consulting: Desired Outcome Labs
Behavioral science books like Nudge by Richard Thaler
...more
44min
September 19, 2024How to convince your boss to send you to The Human Insight Summit (THiS) in Austin, Texas
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes
In this episode, Nathan Isaacs sits down with Paige Musto, Vice President of Corporate Marketing at UserTesting, to discuss the upcoming Human Insight Summit.

Key Takeaways:
About the Human Insight Summit: The Human Insight Summit, hosted by UserTesting, is an annual conference that unites the UX, research, and product design community. This year’s event, held in Austin, Texas from October 28-30, will feature thought leaders and hands-on workshops focused on driving innovation through customer collaboration.
Keynote Speaker: Adam Alter, NYU professor and behavioral scientist, will deliver a keynote on how hidden psychological forces shape decision-making, with actionable insights for UX design and product management.
Workshops and Sessions: The conference will offer 15 breakout sessions across three main tracks: Elevating Experience Research, Insights-Driven Product Design, and Driving Growth and Innovation. In addition, attendees can participate in all-day workshops, learning how to get executive buy-in and evolving as a UX leader.
Networking Opportunities: Paige emphasizes the importance of connecting with fellow attendees, noting that conference badges are a simple but effective tool for sparking conversations. Whether you’re a senior executive or early in your career, make the most of networking by focusing on both giving and receiving insights.
How to Get the Most Out of the Summit: Paige offers practical advice for maximizing your time at the Summit:
Identify Sessions Aligned with Your Business Goals: Before the conference, review the agenda and select sessions that best fit your organization’s needs.
Be Engaged: Don’t hesitate to ask questions and engage in discussions during sessions.
Leverage the Community: Make connections that can be valuable as your career grows. For senior attendees, focus on strategic networking and idea exchange. Junior attendees should be ready to absorb knowledge and make lasting connections.
Conference Justification Template: For those needing to secure company approval to attend, UserTesting has created a justification template that outlines the ROI of attending the Summit. Visit usertesting.com/this/justification-template for more details.
Special Discount Code:
Use the code "unlocked" when registering at usertesting.com/this to get a $100 discount on your Summit ticket.
...more
9min
September 16, 2024Mastering user-centric design during times of uncertainty
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes
In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, sits down with Ryan Leffel, VP and Head of Design at Priceline. They explore what it takes to lead design teams during times of uncertainty, whether it's a global pandemic, economic shifts, or technological changes. Ryan reflects on his leadership journey, shares key lessons from managing through the COVID-19 crisis, and provides actionable insights for staying resilient, innovative, and customer-focused in turbulent times.
Ryan's career spans roles at major companies like RGA, Yahoo, and Quora before landing at Priceline, where he leads design and research across multiple platforms. His experiences have shaped his ability to adapt, solve problems creatively, and maintain focus on user-centered design, even when the external landscape is constantly shifting.
Key Takeaways:
Leadership in times of uncertainty: Ryan emphasizes the importance of staying calm and resilient as a leader. Leaders who remain composed encourage their teams to stay focused and avoid panic.
Staying true to your mission: Throughout times of change, it’s crucial to remain aligned with your company’s mission.
Creative problem-solving and efficiency: In today’s fast-paced environment, especially with fewer resources, creativity in how teams approach work is more important than ever.
Embracing change as an opportunity: Ryan discusses the mindset of viewing change not as a disruption, but as an opportunity for innovation.
Fostering a safe space for failure: Experimentation is a core part of design and research. By creating a culture where it's safe to fail, teams can iterate quickly and improve faster.
The role of AI in design and research: Ryan touches on the growing influence of AI in design and research. While there may be some initial skepticism, he believes AI is a tool that can assist—rather than replace—designers and researchers.
Cross-functional collaboration: One of the keys to building successful products is getting cross-functional teams involved early. This approach ensures alignment from the beginning and empowers everyone to contribute to the solution.
...more
38min
September 09, 2024Could empowering design teams be the key to your digital success?
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes:
In this episode of Insights Unlocked, host Nathan Isaacs sits down with Paul Strike, Senior Vice President and Global Head of Design Research, formerly at Goldman Sachs. With over 20 years of experience in design leadership, Paul shares his deep insights into how organizations can cultivate a progressive design and innovation culture. He discusses the critical role of leadership in fostering environments where design can thrive and highlights the importance of balancing strategic thinking with tactical execution.
Paul also delves into the challenges of integrating design into core business strategies, offering practical advice on overcoming the disconnect between design and business goals. He introduces three key leadership roles—Architect, Bridge, and Catalyst—that are essential for driving design-centric innovation and creating a culture of continuous discovery and learning.
Towards the end of the episode, Paul explores the future of design, particularly in the context of AI and the evolving employee experience, offering his thoughts on how these trends will shape the digital landscape in the years to come.
Key Takeaways:
Mature Design Culture: A mature, progressive design culture is marked by the ability to operate at both strategic and tactical levels, leveraging diverse skill sets to drive change at scale.
Leadership's Role in Innovation: Effective leadership in a design-driven organization involves shaping cultures and capabilities, co-creating future visions, and fostering an environment that supports innovation at every level.
Three Essential Leadership Roles:
Architect: Focuses on building cultures and capabilities.
Bridge: Leverages external expertise to complement internal efforts.
Catalyst: Acts as a change agent to accelerate innovation across the organization.
Authentic Leadership: Transparency and integrity are crucial for building a culture of trust and engagement. The HAL framework (Honesty, Authenticity, Integrity, Loyalty) is a powerful tool for leaders looking to foster open communication.
Continuous Discovery and Learning: Successful design teams embrace a culture of continuous discovery, iterating and learning from failures to create superior products and services.
Future of Design: The rise of AI and the evolution of the employee experience are poised to significantly impact the digital landscape, with design playing a central role in shaping these developments.
Connect with Paul Strike:
- LinkedIn: Paul Strike on LinkedIn
...more
22min
September 02, 2024Unlocking collaboration: Kasey Canlas from Genesys on leveraging internal expertise in UX research
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes:
In this episode of Insights Unlocked, we sit down with Kasey Canlas, UX Research Manager at Genesys, live from a UX conference. With over five years of experience in research operations and three years as a manager, Kasey shares her expertise on how to strengthen collaboration within organizations to amplify the impact of UX research.
Key Takeaways:
Leveraging Internal Expertise:
Kasey discusses the importance of looking beyond your immediate team to find and collaborate with experts in other departments. By harnessing the strengths of colleagues across the organization, UX researchers can improve their own work and drive more meaningful outcomes.
Clear and Actionable Communication:
One of the major themes Kasey emphasizes is the need for delivering research findings in a clear, concise, and actionable manner. Avoiding unnecessary complexity in presentations ensures that key insights are easily understood and applied by stakeholders.
Building Genuine Relationships:
Kasey highlights the value of forming genuine connections with stakeholders before critical needs arise. Regular, informal check-ins help in understanding their values and working styles, which can lead to more productive collaborations down the line.
Creating and Maintaining Research Repositories:
The episode touches on the challenges and successes of implementing research repositories in different organizations. Kasey stresses the importance of having the right processes and shared responsibility in maintaining these resources.
Giving Stakeholders Grace:
Kasey advises listeners to practice empathy with stakeholders, recognizing that everyone has different expertise and constraints. This approach fosters better communication and collaboration.
Quotes from the Episode:
“It’s about making everything you have—whether it’s findings or recommendations—actionable, clear, and easy to follow.”
“Build relationships before you actually need anything from them. That’s how you create genuine connections.”
Episode Links:
Kasey Canlas on LinkedIn
UXDX conference
...more
12min
August 26, 2024Can the Zero Blockers framework overcome the pitfalls of agile?
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes:
Key Themes & Topics:
1. Introduction to Rory Madden
Rory Madden's background and his roles as co-founder of UXDX and creator of Zero Blockers.
His journey from big consultancies to startups to co-founding UXDX.
2. Zero Blockers Framework
Purpose & Development: A framework designed to help companies maintain the agility of small teams while scaling.
Challenges Addressed: Tackles issues such as team empowerment, funding, governance, and dependency management.
Implementation: Built on insights from 800 real-world case studies, emphasizing practical solutions over theoretical concepts.
3. The Challenges with Agile
Theory vs. Practice: Agile's brilliant theoretical foundation versus its practical difficulties in large organizations.
Bureaucracy and Dependencies: How traditional agile frameworks add layers of management and slow down processes.
4. Insights from UXDX Conference
Conference Evolution: From niche UX discussions to a comprehensive event covering product development, design, and teamwork.
Format and Approach: Focus on case study-driven content, interactive forums, and cross-functional team collaboration.
Upcoming Events: Details about the next UXDX conference in Dublin, Ireland, featuring diverse sessions and networking opportunities.
5. Practical Advice for Conference Attendees
Setting Goals: Whether to learn industry trends, enhance skills, or network.
Effective Networking: Approaching networking with a mindset of offering value and building meaningful connections.
6. Real-World Applications and Case Studies
Examples and Takeaways: Stories from industry leaders and how they've applied the Zero Blockers framework.
Listener Engagement: Encouraging listeners to visit the Zero Blockers and UXDX websites for further resources and to share their own case studies.
Key Quotes:
"Zero Blockers helps companies scale and maintain the speed of small teams by addressing challenges that other frameworks evade."
"Agile is brilliant in theory, but when applied in practice, it often creates bureaucratic slowdowns due to dependencies."
"At UXDX, we emphasize real case studies and practical solutions over theoretical discussions to foster better team collaboration."
Episode Links:
Rory Madden on LinkedIn
UXDX conference
Zero Blockers
UserTesting’s The Human Insight Summit (THiS)
...more
21min
August 19, 2024Holiday retail success: digital tips from Brian Walker
In this Insights Unlocked episode, Brian Walker shares expert insights on how retailers can master digital commerce this holiday season. From optimizing e-commerce fundamentals to navigating the complexities of retail media and omnichannel strategies, Brian shares invaluable tips to help you stay ahead in a competitive market. Whether you're a retail veteran or new to the game, you won't want to miss this episode!.
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------

Key Topics Discussed:
The Importance of Fundamentals:
Brian emphasizes the need for retailers to focus on the basics, such as site speed, product discovery, and a seamless checkout process, to ensure a frictionless shopping experience during the holiday rush.
Pull Quote: “It’s going to be important to really focus in on the fundamentals and the basics.”
Common Digital Obstacles:
Even large retailers face challenges like irrelevant search results and non-intuitive filtering options. Brian discusses the importance of seeing these issues through the customer's eyes and leveraging tools like UserTesting to identify and fix pain points.
Pull Quote: “It really comes down to seeing it through the customer's eyes.”
The Role of Retail Media:
Brian highlights the rapid growth of retail media and the potential risks it poses to the user experience. He advises retailers to strike a balance between monetizing their platforms and maintaining a positive customer experience.
Pull Quote: “The proliferation of retail media is going to have a pretty significant impact overall.”
Omnichannel Challenges:
The discussion also covers the complexities of providing a seamless omnichannel experience, where many retailers still struggle with siloed systems and inconsistent customer journeys.
Pull Quote: “The customer doesn’t perceive it that way at all and hasn’t for a while.”
Future Priorities for Retailers:
Looking ahead to 2024, Brian advises retailers to invest in order management solutions, personalization strategies, and the integration of marketing with digital experiences to stay competitive.
Pull Quote: “Personalization has been a key topic for 25 years... where marketers and merchants will start to pay closer attention is the intersection between their marketing and the digital experiences they’re delivering.”
Episode Links:
- Substack: Cocktails and Commerce
...more
36min
August 12, 2024Designing for Impact: Insights from Richard Dalton, Head of Design at Verizon
In the latest episode of Insights Unlocked, Richard Dalton, Head of Design for Consumer at Verizon, shares his framework for designing sustainable customer experiences from how you build the team to nurturing a customer-aware organization.
Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Show Notes:
Introduction:
Host introduces Richard Dalton, Head of Design for Consumer at Verizon.
Richard’s role at Verizon involves overseeing the design of all consumer-facing interactions, including apps, websites, and physical interactions and store experiences.
He leads a team of 250 designers (and growing) who create human-centric experiences for over 100 million customers.
Key Themes and Takeaways:
1. Creating Effective UX Design Structures:
Richard emphasizes that hiring talented designers is not enough; organizations must also invest in building internal design teams and supportive structures.
The need for internal design of the organization to enable the creation of exceptional experiences for both employees and customers.
1. Behavior-Based Metrics for UX:
The limitations of broad metrics like Net Promoter Scores (NPS) for design purposes.
Richard's preference for specific, behavior-based questions to measure customer satisfaction and dissatisfaction.
Examples of actionable metrics, such as product usage patterns and customer behaviors.
1. Extending UX Beyond Digital Interfaces:
The misconception that UX design is limited to surface-level elements like colors and navigation.
How every department in an organization, from legal to procurement, impacts the overall customer experience.
The importance of a holistic approach to UX, ensuring all organizational decisions consider their impact on customers.
1. Fostering a Customer-Aware Culture:
Richard's vision of a future where all employees understand and prioritize customer impact in their decision-making.
The dream of seeing policy discussions centered around customer impact even without a designer in the room.
1. Visualization and Communication:
The significance of visualizing complex information on a single page for better decision-making, inspired by Edward Tufte's design principles.
The critical role of effective storytelling in ensuring that important information influences organizational decisions.
1. Verizon's Design Team Expansion:
Richard announces Verizon's plans to hire 180 designers.
The goal is to increase the representation of full-time employees in the design team, reducing reliance on contractors and agencies.
Episode Links:
Richard Dalton on LinkedIn
Verizon's careers page
BLOG: A primer to design systems: Making yours in 5 steps
GUIDE: The ultimate guide to user-centric product design
...more
10min
August 05, 2024How to build and manage a high-performing digital team from scratch
In this episode, Rebecca Goodman, the Chief Digital Officer at the FDIC, shares her advice for building a team from scratch.

Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<
Link https://bit.ly/3y4u9IJ
We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------
Episode Description: In this insightful episode of Insights Unlocked, we sit down with Rebecca Goodman, the Chief Digital Officer at the FDIC (Federal Deposit Insurance Corporation). Rebecca shares her journey and the monumental tasks she has undertaken to overhaul the FDIC’s digital presence. From building a digital team from the ground up to implementing a new content management system, Rebecca’s work is revolutionizing how the FDIC interacts with its stakeholders. Tune in to learn about the challenges and triumphs of driving digital transformation in a federal agency.
Episode Highlights:
Introduction to Rebecca Goodman (00:00 - 00:12)
Rebecca’s role as the Chief Digital Officer at FDIC.
Overview of FDIC’s mission to insure bank deposits.
Rebecca’s Journey and Role at the FDIC (00:12 - 01:18)
Her 13-year career in the federal government.
Initial tasks at FDIC: overhauling digital properties and establishing a UX practice.
Challenges of Digital Transformation in a Federal Agency (01:18 - 02:54)
Managing extensive projects and avoiding overwhelm.
Implementing a content management system and overhauling the intranet.
Building and Leading a Digital Team (02:54 - 04:34)
Hiring the first UX designer at FDIC.
Recruiting for various roles including developers, UX researchers, and social media experts.
Navigating the Federal Hiring Process (04:34 - 05:58)
Challenges of federal hiring regulations.
Importance of specialized experience and the direct hire process for certain roles.
Creating a Seamless Digital Experience (05:58 - 07:24)
Conducting stakeholder interviews across the organization.
Designing an intranet that integrates multiple internal tools for ease of use.
Advice for Digital Transformation Leaders (07:24 - 09:09)
Importance of cultural fit and soft skills in building a team.
Coaching existing teams to adapt to new digital processes.
Motivation for Working in the Federal Government (09:09 - 12:34)
Rebecca’s mission-driven approach and dedication to public service.
The critical role of FDIC in maintaining financial security and public trust.
Closing Thoughts and How to Connect with Rebecca (12:34 - 13:17)
Rebecca invites listeners to reach out via FDIC’s social media channels or her LinkedIn profile.
Resources Mentioned:
- FDIC Website: FDIC.gov
Connect with Rebecca on LinkedIn: Rebecca Goodman
...more
17min
July 29, 2024Building an AI-powered product development process
In this episode, Nathan Isaacs talks with Anthony Maggio, VP of Product Management at AirTable, about building an AI-powered product development process.

Episode web page
-----------------------
>>> Insights Unlocked audience survey <<<

We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable and engaging episodes. Thank you for helping us improve the show!

Survey link https://bit.ly/3y4u9IJ
-----------------------
The Human Insight Summit (THiS) PROMO Code
The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.
-----------------------
Rate Insights Unlocked and write a review
If you appreciate Insights Unlocked, please give it a rating and a review.
Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day.
-----------------------

Episode Links:
Anthony on LinkedIn
UXDX
Airtable

Join the Conversation: We’d love to hear your thoughts on today’s episode. Join the discussion on our social media channels or leave a review on your favorite podcast platform.
...more
16min

FAQs about Insights Unlocked:

How many episodes does Insights Unlocked have?

The podcast currently has 144 episodes available.

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