In this episode, Nathan Isaacs talks with Parisa Bazl from Commvault Systems about building scalable design systems that unite developers and designers.

Episode web page

-----------------------

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

-----------------------

In this episode of Insights Unlocked, we sit down with Parisa Bazl, Head of UX at Commvault Systems, at a UX conference in New York City. Parisa shares her expert insights on creating scalable design systems that work seamlessly for both designers and developers. She delves into the importance of clear frameworks, the challenges of scaling in large enterprises, and the role of AI in design. Additionally, Parisa discusses the significance of diversity in tech and her efforts to create opportunities for underprivileged youths in the industry. Tune in for a thought-provoking discussion on bridging the gap between design and development, and the human-centric approach to technology.

Key Themes:

Scalable Design Systems:

Challenges in Scaling:

Starting with Key User Flows:

Overcoming Resistance:

Role of AI in Design:

Diversity in Tech:

Human-Centric Approach:

Guest Bio: Parisa Bazl is the Head of UX at Commvault Systems, specializing in enterprise software applications for data protection, cybersecurity, and cyber resiliency. With a strong background in UX design and a passion for bridging the gap between designers and developers, Parisa brings valuable insights into creating scalable and effective design systems.

Episode links:

Commvault Systems: Commvault

Parisa’s LinkedIn: Parisa Bazl

Follow Us:

LinkedIn: Insights Unlocked

Twitter: @InsightsUnlocked

YouTube: Insights Unlocked

Subscribe & Leave a Review: Don’t miss an episode! Subscribe to Insights Unlocked on Apple Podcasts, Spotify, or your favorite podcast platform. If you enjoyed this episode, please leave us a review!

In this Insights Unlocked episode, T. Rowe Price’s Alex Wilson explains why you should take a business-centric approach to managing your design system.

Episode web page

-----------------------

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

-----------------------

In this Insights Unlocked episode, Toast’s Jehad Affoneh describes the ‘pulling the thread’ methodology to solve complex problems.

Episode web page

-----------------------

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

-----------------------

Episode Description:

In this insightful episode recorded at the UXDX conference in New York City, host Nathan Isaacs talks with Jehad Affoneh, the Chief Design Officer at Toast, to delve into an innovative methodology his team employed to enhance the customer experience for Toast's 100,000+ restaurant customers.

Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.

Key Themes:

Additional Resources:

Subscribe and Follow:

Don't forget to subscribe to the Insights Unlocked podcast for more expert insights and tips on designing digital products that people love. Follow us on LinkedIn for updates and more content.

In this enlightening episode of Insights Unlocked, host Nathan Isaacs sits down with Karen Hawkins, Principal of Accessible Design at Level Access, during the UXDX conference in New York City. Together, they dive deep into the world of digital accessibility, exploring why it remains a critical yet often overlooked aspect of design. Karen shares valuable insights on how companies can create inclusive digital experiences and the importance of accessibility in today's digital landscape.

Link to this episode's web page

-----------------------

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

-----------------------

Episode Description:

In this enlightening episode of Insights Unlocked, host Nathan Isaacs sits down with Karen Hawkins, Principal of Accessible Design at Level Access, during the UXDX conference in New York City. Together, they dive deep into the world of digital accessibility, exploring why it remains a critical yet often overlooked aspect of design. Karen shares valuable insights on how companies can create inclusive digital experiences and the importance of accessibility in today's digital landscape.

Key Themes & Takeaways:

1. Introduction to Digital Accessibility:

1. Current State of Accessibility:

1. Challenges and Solutions:

1. Beyond Digital Products:

1. Resources and Personal Responsibility:

1. Call to Action:

Connect with Karen Hawkins:

• LinkedIn: Karen Hawkins (Note: Ensure you find the right Karen Hawkins, not the romance novelist!)

Additional Resources:

Episode web page

-----------------------

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

-----------------------

Special Offer

To celebrate her participation in the podcast, Caroline offers a 15% discount on her book "Surveys That Work" from Rosenfeld Media. Use the code CJFORMS24 at checkout, valid through July 2024.

-----------------------

Episode Summary: In this episode of the Insights Unlocked podcast, hosts Nathan Isaacs and Mike McDowell are joined by Caroline Jarrett, a leading expert in forms and surveys. Caroline, the author of "Surveys That Work" and "Forms That Work," shares her extensive knowledge on designing effective surveys and forms that yield meaningful insights. Celebrating the 30th anniversary of her consultancy Effortmark, Caroline delves into best practices, common pitfalls, and the evolving role of AI in survey methodologies.

Key Themes:

1. Importance of interviews before surveys:

1. Focus on the Most Crucial Question(s):

1. Iterative testing and design:

1. Impact of AI on surveys:

1. Practical tips for form design:

Guest Information:

Special Offer:

• Caroline offers a 15% discount on her book "Surveys That Work" from Rosenfeld Media. Use the code CJFORMS24 at checkout, valid through July 2024.

Additional Resources:

Connect with Us:

Subscribe & Follow: Stay updated with the latest episodes and insights by subscribing to Insights Unlocked on your favorite podcast platform. Follow us on social media for more updates and behind-the-scenes content.

Episode web page

-----------------------

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

-----------------------

SHOW NOTES: 

Host: Andy MacMillan, CEO of UserTesting

Guest: Jakob Nielsen, UX pioneer and founder of UX Tigers

Summary: In this enlightening episode of Insights Unlocked, host Andy MacMillan converses with Jakob Nielsen, a renowned figure in the UX world. Known as the “King of Usability,” Nielsen shares his thoughts on the commoditization of UX, the role of AI in transforming digital experiences, and offers crucial career advice for UX professionals.

Key Themes & Topics:

• Nielsen discusses how AI-created efficiencies is dropping the costs for UX research, making it more accessible, reducing skill gaps and allowing a broader range of professionals to contribute to UX tasks.

Quotes:

Where to Learn More:

• Follow Jakob Nielsen's latest insights on his new website, UX Tiger, and subscribe to his newsletter for weekly updates.

Episode web page

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

Episode Show Notes

Hosts: Andy MacMillan, CEO of UserTesting, and Nathan Isaacs, Senior Manager for Content Production

Guest: Judd Antin, Executive Coach, Consultant, ex-Airbnb, Meta, Yahoo

Episode Summary:

Join hosts Andy MacMillan and Nathan Isaacs as they engage in a compelling conversation with Judd Antin about the evolution of UX research. Judd, known for his influential article "The UX Research Reckoning Is Here," shares his insights on the necessary transformation within the UX research discipline. This episode delves into the balance between micro and macro research, the impact of AI, and the critical role of leadership in driving innovation and business value.

Key Themes and Ideas:

Conclusion:

• The episode wraps up with Judd sharing how listeners can stay connected with his work through his Medium site and personal website. He emphasizes the importance of ongoing engagement and dialogue within the UX community.

Connect with Judd Antin:

Subscribe & Follow:

> Episode website <

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

Episode Overview: In this engaging episode of the Insights Unlocked podcast, Nathan Isaacs and UserTesting CEO Andy MacMillan welcome Dave Kerry, Global Value Engineering Director at UserTesting. They dive deep into the vital topic of quantifying and communicating the return on investment (ROI) of user experience (UX) research. Dave shares insightful strategies and real-world examples illustrating how UX research can directly influence business growth and product development.

What You’ll Learn:

Featured Guest: Dave Kerry, Global Value Engineering Director at UserTesting

Host: Nathan Isaacs, Senior Manager for Content Production at UserTesting

Co-host: Andy MacMillan, CEO of UserTesting

Episode Highlights:

Thank You for Tuning In! If you enjoyed this episode, please share it with your colleagues and friends interested in enhancing their UX strategies. Don't forget to subscribe to Insights Unlocked for more insightful discussions on UX research and digital product design.

Links and Resources:

This episode is brought to you by UserTesting: Experience what your customer experiences with real-time feedback and insights from actual users.

Episode web page

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register. 

Increasingly, brands are recognizing that customer feedback, traditionally important in UX design, is also crucial to shaping their marketing strategies.

“We generally think about UX as a product role, but it’s really such a critical function for marketing now, too.” said Katie Karr, Senior User Experience Designer at Workiva. “It doesn’t matter how great our product offering is, if we aren’t communicating the right message to get users to see the value upfront.”

In this week’s Insights Unlocked episode, Katie talks with UserTesting’s Nathan Isaacs about the global brand’s experiences using customer feedback to fine tune their marketing messaging.

Guest: Katie Karr, Senior User Experience Designer at Workiva. Katie works on Workiva’s digital marketing team.

Host: Nathan Isaacs, Senior Manager for Content Production at UserTesting and producer of Insights Unlocked.

> Episode website <

The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register.

Episode Summary:

In this enlightening episode of Insights Unlocked, UserTesting's Bailey Copithorne talks with Abby Covert, an esteemed information architect and author, to unravel the intricacies of information architecture (IA).

They explore Abby's journey from graphic design to information architecture, the challenges to understanding information architecture, effectively introducing IA to teams where the concept may be new, and how to leverage AI in the field of information architecture.

Guest bio:

Our guest is Abby Covert. Abby is an information architect who helps people make sense of information. She writes books and teaches courses on information architecture. She is also the founder of The Sensemakers Club, a digital clubhouse where you can meet sensemakers with similar interests and challenges to your own.

What You'll Learn:

Key Quotes:

Resources Mentioned:

Episode Timestamps:

Call to Action:

Further reading:

• For more information, read this UserTesting blog post, Information architecture: a comprehensive UX guide for beginners.