Mickey Powell (co-founder of UpdateAI) has been at the forefront of the discussion around the use of generative AI in customer success. He is the author of ChatGPT for Customer Success, an e-book which explains the basics as well as some advanced use cases for AI in CS.

Mickey's LinkedIn
UpdateAI

Resources Mentioned in this Episode:

• Good Strategy Bad Strategy: The Difference and Why It Matters by Richard Rumelt
• Chat GPT for Customer Success by Mickey Powell

Shoutouts to Digital CS Pioneers:

• Jeff Beautmont @ Gitlab (featured in episode 3 of this podcast)
• Dan Ennis @ Monday.com

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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