
Sign up to save your podcasts
Or


Loyalty in retail isn’t just about discounts anymore — it’s about creating experiences customers remember. In this episode, Catherine Erdly talks with Charlie Casey, CEO of LoyaltyLion, about what loyalty means in 2025.
You’ll learn:
Why discounts alone don’t drive loyalty
How experiences like VIP drops & events keep customers coming back
Real examples from brands using loyalty to boost sales
Why loyal customers spend 4× more in tough economies
How to balance short-term sales with long-term trust
Companies mentioned in this episode:
Links referenced in this episode:
Mentioned in this episode:
Stock doctor
By Resilient Retail Club's Catherine Erdly5
55 ratings
Loyalty in retail isn’t just about discounts anymore — it’s about creating experiences customers remember. In this episode, Catherine Erdly talks with Charlie Casey, CEO of LoyaltyLion, about what loyalty means in 2025.
You’ll learn:
Why discounts alone don’t drive loyalty
How experiences like VIP drops & events keep customers coming back
Real examples from brands using loyalty to boost sales
Why loyal customers spend 4× more in tough economies
How to balance short-term sales with long-term trust
Companies mentioned in this episode:
Links referenced in this episode:
Mentioned in this episode:
Stock doctor

87 Listeners

8,468 Listeners

4,058 Listeners

1,133 Listeners

890 Listeners

31 Listeners

1,266 Listeners

14 Listeners

205 Listeners

20,193 Listeners

259 Listeners

583 Listeners

50 Listeners

51 Listeners

587 Listeners