Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Allen Beck, director of off-premise and catering at Costa Vida, is an expert in all things third party and online ordering. This week, he brings experience with catering and working as a go-between to our podcast and shares how he reaches out and maintains relationships with third parties. 

On this episode, Allen and host Zack Oates discuss: 

• Third party relationships
• Dynamic pricing and elasticity
• Developing accuracy
• More

Thanks, Allen!

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Nick Bogacz, founder and president of Client Pizza & Draft House, has proven his ability to grow a business.  With over 20 years of experience in the pizza and restaurant industry, Nick opened his first location in 2012 and has grown his operations to six current locations! 

On this episode, Nick and host Zack Oates discuss: 

• Managing responsibilities
• Building your team
• Using online marketing to meet expectations
• More

Thanks, Nick!

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Michel Falcon is an entrepreneur, best-selling author, creator of a successful hospitality company, and is currently building Brasa Peruvian Kitchen. His expertise is in restaurants, customer experience management, company culture, employee engagement, and career development (#SteerYourCareer).

On this episode, Michel and host Zack Oates discuss: 

• What being a people-first restaurant means
• How to surgically cut costs
• How to pay your employees well
• More

Thanks, Michel!

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Sun Choi is the Co-founder of Yummy's Korean BBQ and Sushi, a family-run restaurant located in Orem, Utah. In this episode of Give An Ovation, Sun Choi offers valuable insight as to what inspired him to leave the IT security industry and open a restaurant alongside his family. This episode is extremely personable as we learn more about his culture, motivations, and priorities.

On this episode, Sun and Host Zack Oates discuss: 

• His transition from the tech to restaurant industry
• Incentive marketing
• How his perspective on money has evolved
• Giving back to the community
• Drawing on culture
• More

Thanks Sun!

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Chad Horn, Co-founder and COO of Devour, is bringing restaurant tech to a whole new level. Devour is the first  web3 payments, NFT and rewards platform catering to restaurants and their guests. Chad has paved a people-oriented career and is bringing the immense opportunities of Web3 technology to restaurants. Chad's episode is only the tip of the iceberg when it comes to the changes coming for the restaurant industry. You don't want to miss out.

On this episode, Chad and Host Zack Oates discuss: 

• Digital Assets
• Owning your data
• Web3
• The future of restaurant tech
• More

Thanks Chad!

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This episode of Give An Ovation Features Lee Kindell, Founder and CEO of Moto Pizza! Famous for their deepish and other delicious and doughy menu items, Kindell is an expert at bettering your brand. The key ingredient? Passion. Tune in to Lee's deep dish on how to develop your brand through passion, skill, and drive.

On this episode, Lee and Host Zack Oates discuss: 

• Developing brand elements
• Pushing through obstacles
• Importance of passion
• More

Thanks Lee!

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As CEO and founder of Piestro, a fully automated pizzeria, Massimo Noja De Marco is no stranger to thinking creatively and bringing positive guest oriented service culture. With over 20 years experience in the hospitality industry, Massimo is commandeering innovation within the restaurant industry. 

On this episode, Massimo and Host Zack Oates discuss: 

• Ghost kitchens
• Quality over quantity
• Understanding the consumer
• More

Thanks Massimo!

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As founder and CEO of not one but two companies, Troy Hooper is a jack of all trades! As founder and CEO of Kiwi Restaurant Partners, Hooper offers hospitality consulting, management, development, franchising, and concept creation services.  This podcast is especially engaging and you definitely won't want to miss it. 

On this episode, Troy and Host Zack Oates discuss: 

• What makes a successful franchise
• Consistency
• Communicating with the consumer
• More

Thanks Troy!

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Tomer Molovinsky is the CEO and cofounder at Per Diem. Per Diem is a subscription business  that partners with neighborhood businesses to create food and drink experiences their customers love. Tomer has built Per Diem into a company where hospitality and innovative tech meet.

On this episode, Tomer and Host Zack Oates discuss: 

• In store vs digital perks
• Applying life skills
• Future of restaurants
• Customer experience
• More

Thanks Tomer!

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Gage Anderle is a director of virtual brands at Dickey's Barbecue Restaurants, Inc., a family owned restaurant franchise. His experience in brand management, sales growth, strategic planning, and more has enabled Gage to take brands from brick and mortar to 100+ ghost kitchen operations. Tune in to hear what Gage has been cooking up in the virtual scene and where he plans to take this industry. 

On this episode, Gage and Host Zack Oates discuss: 

• Virtual concepts
• Third party marketing
• The future of brick and mortar restaurants
• Multi unit operators
• More

Thanks Gage!