Glamping Americas Podcast

Glamping Americas Podcast

By Sarah RileyBusinessEntrepreneurship
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Glamping Americas Podcast episodes

  • 16. Expertly Handling Complaints to Ignite Glowing Reviews And Improve Guest Satisfaction

    Glamping customers like to go glamping because they want the experience of being out in nature, or they want to try something they've never tried before. Although many like it, a few don't enjoy it because of unexpected encounters with wildlife, sounds they are not used to, the deep darkness of being out in nature at night and things they maybe haven't experienced before, especially if they come from the city. So the host of the unique accommodation might find themselves handling an issue and dealing with a complaint that isn't their fault - one they have no power to change. So how can a business owner handle the situation, mitigate what is happening and stop things from escalating?

    It's true that some glamping customers are drawn to the experience of being out in nature but may feel uncomfortable or unprepared when faced with unexpected encounters with wildlife and nature sounds, particularly if they're accustomed to city living.

    In this episode we share exactly how to respond to a guest complaint and what you can do to increase the number of positive reviews in the future.

    Next steps:

    You can subscribe to the podcast to receive notifications of all new episodes as they go live.

    Contacts:

    Jessica Kirchner: The Glamping Show Americas, Denver, Colorado

    https://www.glampingshow.us/

    [email protected]

    Sarah Riley: Startup Advisor for Glamping Businesses And Retreat Events The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    33 min
  • 15. A property developer's shift to glamping and luxury outdoor accommodation with Tyler Watts

    What makes a property developer turn away from traditional projects to develop glamping and RV parks? Property developers are all about the return on their investment and the IRR (internal rate of return). They spend years researching their markets before deciding to invest. Before Tyler Watts took steps to purchase his first site that's exactly what he did and he has never looked back. He has been so successful with his site Broad River Campground, Mooresboro, North Carolina, that he plans to set up 40 more parks across the USA. In this fascinating conversation, we explore:

    • How to choose the perfect site for a glamping resort

    • The importance of networking to achieve quick success

    • What to know about zoning, planning, engineering, topography and site utilities

    • How not having access to a public water and waste system, isn't a problem

    • Why the secret to success is in the added extras

    • How to figure out the complexities of building a dome structure

    • The importance of motivating and caring about your staff

    Now, Tyler and his team operate a fully booked Glamping and RV park and are excited about the potential of the luxury outdoor hospitality industry in the future. For him, it has been a great investment and we can't wait to see what they come up with next.

    Download the Glamping Industry Report here: https://www.glampingshow.us/industry-report.html

    Next steps:

    You can subscribe to the podcast to receive notifications of all new episodes as they go live.

    Contacts:

    Jessica Kirchner: The Glamping Show Americas, Denver, Colorado

    https://www.glampingshow.us/

    [email protected]

    Sarah Riley: Startup Advisor for Glamping Businesses And Retreat Events The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    Contact Tyler Watts here: https://broadrivercampgroundnc.com/domes/

    1 hr 1 min
  • 14. Glamping Trends And Stability In Economic Uncertainty

    One of the great things about attending the Glamping Show Americas is getting to chat with seasoned professionals about what's happening in the industry, especially in the face of economic uncertainty. It's an opportunity to learn things you simply can't find anywhere else.

    So I was very happy when Todd Wynne-Parry gave me some of his valuable time to share his views on emerging trends in the glamping industry and how it's likely to cope with economic uncertainty.

    Todd is the Managing Director of Outdoor Hospitality Advisory Services Horwath HTL and leads the practice for North America. He has over 30 years of hotel development experience, and most recently AutoCamp and Two Roads Hospitality. He also sits on the advisory council of the American Glamping Association.

    Download the Glamping Industry Report here: https://www.glampingshow.us/industry-report.html

    Next steps:

    You can subscribe to the podcast to receive notifications of all new episodes as they go live.

    Contacts:

    Jessica Kirchner: The Glamping Show Americas, Denver, Colorado

    https://www.glampingshow.us/

    [email protected]

    Sarah Riley: Startup Advisor for Glamping Businesses And Retreat Events The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    Todd Wynne-Parry: Outdoor Hospitality Advisory Services

    https://horwathhtl.com/services/outdoor-hospitality-advisory/

    Email: [email protected]

    32 min
  • 13. Unlocking the Secrets to Sourcing the Right Glamping Tents for your Project

    What is the right tented structure for your glamping project and more importantly what questions do you need to ask to get the right one for you?

    There's a lot to consider when buying tents and other unique canvas structures for your glamping business. For example, what material is right for your location and weather conditions or topography? What is the least likely to attract mold and what happens if it does?

    As glamping structures are a big investment for your business it's crucial you get this right or you could end up draining your wallet before you even start on the added extras that make a glamping stay one to remember for your guests.

    So what do you need to consider before ordering your glamping tent?

    Welcome to episode 13 helping you unlock the secrets of glamping tents and how ignoring these crucial questions could drain your wallet and stall your business development.

    Download the Glamping Industry Report here: https://www.glampingshow.us/industry-report.html

    Next steps:

    You can subscribe to the podcast to receive notifications of all new episodes as they go live.

    Contacts:

    Jessica Kirchner: The Glamping Show Americas, Denver, Colorado

    https://www.glampingshow.us/

    [email protected]

    Sarah Riley: Startup Advisor for Glamping Businesses And Retreat Events The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    31 min
  • 12. Should you use OTA's to promote your glamping business and attract guests?

    There are 3 key stages to launching a glamping or unique camping business and in this episode, I discuss the different elements of those stages and how getting your marketing right is vital when attracting guests.

    But should you use OTA's (online travel agents) as part of that process and what are the pitfalls?

    Today, many business owners are taking their guest attraction marketing into their own hands and using direct booking techniques to avoid the pitfalls of working with commission-heavy booking agents and OTA's. But that's often not the only reason.

    I share owner stories and the different elements you need to think through and put in place to make sure you stay safe in the complex world of online guest attraction, for your short-stay vacation rental, luxury camping or glamping business.

    Next steps:

    Subscribe to receive notifications of all new episodes as soon as they go live. Also, contact Sarah or David below for more information about The Glamping Academy and The live USA Show near Denver, Colorado.

    David Korse: The Glamping Show Americas https://www.glampingshow.us/

    Sarah Riley: Glamping And Retreat Business Startup Advisor Specialising in Guest Attraction at The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    26 min
  • 11. How To Stand Out In A Crowded Market - Glamping Business Tips With Sarah Riley

    It can be hard to stand out from the crowd but in this episode, Sarah Riley shares why increased competition is a good thing, what you can do to get the attention of your guests and ways to turn lookers into bookers. So get out your notebook as you'll want to get scribbling!

    Next steps:

    Subscribe to receive notifications of all new episodes as soon as they go live. Also, contact Sarah or David below for more information about The Glamping Academy and The live USA Show in Colorado.

    David Korse: The Glamping Show Americas https://www.glampingshow.us/

    Free retreat startup training mentioned in this episode:

    https://www.inspiredcoursesvip.com/retreat-budget-calculator

    Sarah Riley: The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    36 min
  • 10. Glamping Market Size And Is It Still A Good Investment

    I have returned from the Glamping Show Americas feeling inspired and re-energised, with lots of resources in my back pocket. One of those was the results of the significant glamping market consultation shared at the Glamping Show Americas by Cairn Consulting Group.

    This consultation exercise, completed in partnership with the Glamping Show Americas, highlighted the level of demand in the industry, optimism levels amongst current operators, and key findings essential for those planning to start this style of outdoor hospitality.

    As more people experience glamping, their level of expectations change. The research demonstrates how operators need to elevate the level of amenities they provide to compete in the industry as it develops over the coming years. This is being fueled by increasing expectations from guests and illustrates the customer profile entering the industry and increasing the market share of this hospitality niche. The consultation also measures operational profit expectations for startups and how they have secured early and ongoing investments for growth.

    This is a fascinating piece of consultation that the Glamping Show Americas and Cairn Consultation Group plan to repeat over time to measure ongoing trends in the industry as they happen.

    Next steps:

    Subscribe to receive notifications of all new episodes as soon as they go live. Also, contact Sarah or David below for more information about The Glamping Academy and The live USA Show in Colorado.

    Scott Bahr: Cairn Consulting group https://www.linkedin.com/in/scottabahr/ or email [email protected]

    David Korse: The Glamping Show Americas https://www.glampingshow.us/

    Sarah Riley: The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    1 hr 1 min
  • 9. Gaining Investment For An Immersion Travel Glamping Project - The Coal Burned Spoon Sanctuary

    Immersion travel provides intimate local interactions and authentic cultural experiences, in a regenerative way. In essence, the visitor to an immersion travel destination will take home more than just memories.

    This is what Karen and John have set out to achieve with The Coal Burned Spoon Sanctuary in Maine, which they have recently achieved major investment for.

    In our inspirational conversation, we talked about the trials and tribulations of a glamping business startup, the key to achieving investment and what their project seeks to provide, including,

    • Forest therapy and nature-based wellness

    • Foraging and edible trail networks

    • Treehouses and yurt-based education and activities

    • Meal kits with a difference

    • Positive light touch land management and tailoring it to meet the needs of the guest

    • The criteria for the land they set out to purchase and connecting to the spirit of the place during the site design process

    Get ready to ignite your passion for experiential accommodation by diving into this inspirational conversation, which will leave you revitalised and motivated to start your own exciting adventure in the world of glamping.

    The Coal Burned Spoon Sanctuary https://coalburnedspoon.com/

    Instagram https://www.instagram.com/coalburnedspoon/

    Get Involved in the podcast

    Subscribe to the podcast to receive notifications of all new episodes as soon as they go live. Also, contact Sarah or David below for more information about The Glamping Academy and the live USA Show.

    David Korse: The Glamping Show Americas https://www.glampingshow.us/

    Sarah Riley: The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    55 min
  • 8. Exploring The Business of Luxury Camping at The Glamping Show Americas

    How can you completely immerse yourself in your glamping project or ideas? Where can you find everything you need in one place? Who are the professionals you need to speak with? How can you network with them and get the experts on your side to help you with the complexities of running unique luxury accommodations in the Americas? And where can you get the industry data you've been seeking for your investment pitch?

    Well, this episode delivers all this and more by showcasing what's happening at the Glamping Show this year between 3-4 October.

    Get Involved in the podcast

    Subscribe to the podcast to receive notifications of all new episodes as soon as they go live. Also, contact Sarah or David below for more information about The Glamping Academy and the live USA Show.

    David Korse: The Glamping Show Americas https://www.glampingshow.us/

    Sarah Riley: The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    26 min
  • 7. Carolina Glamping Domes With Tessa Mayo

    Tessa returned to her homeland in Carolina, USA, with her family, a dream for a glamping business and plenty of energy. Without hesitation, they sold their home to release funds, bought a piece of land and started to build their new lifestyle.

    Within a short time, they have launched one of the fastest independently financed developments I have witnessed. Now they have their domes in place, ready for the season, so I caught up with Tessa to find out what went well, what didn't and exactly how they got started with their luxury camping and glamping business so quickly.

    They are located in the heart of the Blue Ridge near Lake Lure, less than an hour from Asheville in North Carolina, with 3 domes in 15 acres of beautiful surrounding and luxury.

    This is an inspirational start-up story about what it really takes to risk everything to physically build a dream lifestyle business.

    Get Involved

    Subscribe to the podcast to receive notifications of all new episodes as soon as they go live. Also, contact Sarah or David below for more information about The Glamping Academy and the live USA Show.

    David Korse: The Glamping Show Americas https://www.glampingshow.us/

    Sarah Riley: The Glamping Academy https://glamping.academy hosted by https://www.inspiredcoursesvip.com/

    Visit Carolina Domes Glamping:

    https://www.instagram.com/carolinadomeglamping/

    https://www.carolinadomes.com/

    32 min

About Glamping Americas Podcast

From the publisher's feed

This is an inspirational and aspirational podcast sharing tips and information to ignite your imagination and shape your vision for your own outdoor luxury camping business. This is where you learn from guest experts and podcast host Sarah Riley from The Glamping Academy who has been immersed in unique accommodations around the world for more than 20 years. Together with the owners of The Glamping Show Americas, we will be sharing how to launch or evolve your glamping enterprise, and pros from every corner of the industry will be sharing their hard-earned hospitality expertise to support your success.

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