How do you protect banks and their customers from bad actors now that banks are no longer just brick and mortar? Due to technological advances, banking services are increasingly digital and on mobile devices. Saul Van Beurden, the Head of Technology at Wells Fargo, chats about strategies to deal with cyber threats including educating customers and methods of devaluing data. He also talks about how Wells Fargo is improving NLP to better communicate with customers and why the future of banking at Wells Fargo will one day be entirely in the cloud. 

Tune in to learn: 

• Why does a technology-based industry still need brick-and-mortar buildings? (5:31)
• How is Wells Fargo improving NLP to better communicate with customers? (11:25)
• The importance of thinking for yourself when it comes to security (14:39)
• Why Data Devaluation can mitigate loss in a cyber attack (20:32)

IT Visionaries is powered by Salesforce Platform. If this episode makes you want to go deeper into the data security world, check out Salesforce.com/datasecurity and download the IT Guide to Data Security and Governance to learn how to protect your customer data with Salesforce Security Portfolio.

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

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