Show Notes:
In this episode of the Grow Business Podcast, host Cory Mosley and co-host Kerry James discuss the five pillars of business growth and the importance of identifying and overcoming challenges within these pillars.
They also discuss why many small businesses stay small and the factors contributing to their lack of growth. Cory emphasizes the significance of attitude and actions in running a successful business, using examples from the HVAC industry and their own experiences.
Cory and Kerry also discuss the importance of customer service, processes and procedures, and seeking outside perspectives.
The intro and greetings [00:00:00]
The five pillars of business growth [00:01:01]
Why small businesses stay small [00:05:30]
The reason most businesses don’t reach $1 million [00:08:23]
Attitude and actions as the separator [00:08:51]
Importance of accountability and tangible investment [00:13:29]
Topic 1: Attitudes and Actions [00:16:37]
Topic 2: Processes and Procedures [00:17:44]
Topic 3: Soliciting Reviews [00:21:05]
The lack of completion in courses [00:25:18]
The importance of customer service [00:27:24]
The significance of processes and procedures [00:31:21]
The importance of customer-centric policies and procedures [00:34:27]
Efficient booking process for thought leadership interviews [00:35:28]
The negative impact of poor duty of care and lack of processes [00:38:27]
Identify, Isolate, Attack [00:43:09]
Cheap and Good Rarely Go Together [00:44:07]
Avoiding Mistakes for Success [00:47:27]
Introduction of hosts and podcast
Discussion of the five pillars of business growth: mindset, marketing, sales, operations, and people
Mention of an upcoming interview with Pegine, a Leadership Speaker
Mention of Sweet Booty 45 follower on TikTok
Reasons why small businesses stay small
Factors that contribute to small businesses failing to reach $1 million in revenue
Importance of attitude and actions in business success
Importance of customer service and accountability
Importance of adopting a larger corporation mindset and efficient processes
Importance of seeking outside perspectives and experiences in business challenges
Importance of customer-centric approach and processes
Importance of having processes and procedures in place for consistent service delivery
Importance of changing attitudes and embracing processes and procedures for business growth
Desire to impact listeners’ businesses and provide actionable advice
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