Let’s talk about the part of agency growth most leaders don’t plan for: conflict, coaching, and chaos.In this episode, Ryan and Grant dive deep into the real mindset and tools required to lead a growing team — from navigating difficult personalities, to knowing when to bring challenge, and how to avoid micromanaging yourself into burnout.They cover:🔥 Handling Conflict as a Leader

🧠 Coaching With Support & Challenge

💼 Time, ROI, and Staying Profitable

Timestamps:

00:00 – Why conflict is part of leadership

03:00 – Getting sucked into drama vs. leading through it

06:00 – Emotional immaturity and the source of most issues

08:00 – When to step in vs. when to step back

11:30 – The Support-Challenge Matrix explained

13:30 – Coaching vs. coddling: finding the middle ground

17:00 – Domination vs. Liberation leadership styles

20:30 – How to hold people accountable to their goals

26:00 – The $200/hour rule: who deserves your time?

28:30 – Why many agency owners are “broke with a team”

30:00 – ROI conversations vs. wasted management

34:00 – Using the productivity pyramid to stay focusedWhether you’re just building your first downline or managing a full agency, this episode gives you real, raw leadership tools that’ll keep your business (and your sanity) intact.🎧 Listen now — and learn how to coach agents with accountability, empathy, and ROI in mind.