Guest: Katie Daubs, feature writer

Many of us have gotten that call from someone saying they are returning your call even though you never dialed their number. Then there are calls about owing money to the Canada Revenue Agency or border security. It's something the scam operators do that's called spoofing, which along with robocalling technology and humans armed with scam scripts are all part of the process of trying to trick people into giving up banking information or other personal data. This kind of phone fraud is a huge problem, and while both authorities and telecommunications companies are trying to tackle it, people still need to be careful, and most importantly, know when to hang up.