The fastest-growing segment of insurance in India is individual health insurance. It’s growing steadily at a, well, healthy pace of 20% annually. 

But scratch just a little beneath the surface, and things don’t appear so rosy. Of the 20% annual growth in revenue, nearly 15% comes from medical inflation. This means that existing customers are paying higher premiums each year because the costs of treatments are going up.

The growth in the number of customers each year is just around 5-6%. 

Health insurance in India is broken from top to bottom. 70-75% of Indians have no health insurance. Of those who do, the largest chunk has free or low-cost insurance provided by the government, followed by employer-provided group insurance. Less than 10% of Indians have their own health insurance. 

Scratch that. It’s more accurate to call it hospitalisation insurance, not health insurance. Because the industry has developed in a way that incentivises catastrophic illnesses, hospitalisation, and treatment, not health. 

Why, you wonder? 

Because much of the industry wrongly incentivises, for legacy reasons, all the wrong things. Like, large groups that make lots of claims. High commissions to distributors. Expensive procedures. Expensive premiums. 

Instead of incentivising the right things. Like, getting the young and healthy covered early on. Insuring blue-collar workers. Building products customers actually want. And most importantly, staying healthy.

So when hosts Praveen Gopal Krishnan and Rohin Dharmakumar sat down to discuss this complex topic, they decided to invite two guests who had the experience and candour to tell them what needs to change. 

Our first guest is Viren Shetty, the Executive Vice Chairman of one of India’s largest hospital groups, the listed Narayana Health was our first guest. Viren has also been spearheading Narayana Health’s foray into providing its own health insurance, which was built to address many of the existing gaps.

Our second guest is Shivaprasad Krishnan. Shivaprasad currently runs an investment banking firm, Kricon Capital, but was a part of the founding team at ICICI Lombard, one of India’s first private health insurers. He also has over 3 decades of experience in finance and management.

-

This episode of Two by Two was researched and produced by Hari Krishna. Sound engineering and mixing is by Rajiv C N.

If you enjoyed listening to this episode of Two by Two or have some thoughts that you’d like to share with us you can always write to us [email protected]. We’ll be back next week with a new episode for you.

Want to attend The Ken’s next event—How AI is Breaking and Remaking the Way Products are Built?
🎟️ Join us in person or on the livestream—tickets here