Helpdesk Nightmares

This week we go LIVE ON TWITCH! Ok, by the time you see this we're not live anymore. Check our instagram and twitter for when we do every week though! Cody and Mark talk about the Halfway Network we've joined, users who ask for insane nonsense and are surprised when they do/do not get it, and more!

This week we have a guest, Helpdesk Miles, who has his own podcast and YouTube channel. We talk about a couple reddit stories where IT folks accidentally automate dozens of users out of jobs.

We've reached 52 episodes/1 Year of Helpdesk Nightmares! Cody and I chat about that, along with our usual advice for Yahoo Answers users, This Week in Tech History, and the witty banter you've come to know and love. Well, at least know.

Our first annual Xmas Pastas is out! They aren't specifically tech related, but we already did those around Halloween. These ones are holiday/winter related and are just as fun! We've got apocalypse, we've got Krampus, we've got a giant spider.

Our first winter holiday episode! Ok, yes it happens to be Christmas right now. But neither Cody nor Mark are religious so... happy Winter Solstice! We talk about the fun we'll all have at our family gatherings with the non-tech-savvy fixing all of their issues because it's either our job (and who doesn't like to work for free) or we're good with tech.

You know those users who have 800 desktop icons and can't see their actual desktop? Yeah. Us too.

We have a guest! Marc joins us to talk about people who are "not a computer person" so they can't be expected to perform the most basic of tasks. Of course.

Plus our usual Yahoo Answers, This Week in Tech History, and so on.

So you tell a user something but they don't believe you and demand to speak with your supervisor. Your supervisor tells them the *exact* same thing and suddenly it's true? Awesome.

This week Cody and Mark talk users who think something (a computer, radio, etc.) is broken... and it's definitely not.

We do our usual Reddit stories, Yahoo Answers and This Week in Tech History.

Cody's voice echoes in the first 11 minutes. That'll be fixed later tonight 11/30/18. -Mark

This week we look at a couple clueless users who should definitely have known better. Oh your video call doesn't work? Because you don't have a webcam? And so on.