Helpdesk Nightmares

Mark and Cody do a little bullshitting but mostly recap Chapter 1, Episode 1 of the hit Halfway Network show Drunken Arcanoughts!

We have a guest! Dave talks with Mark and Cody about how it's super dumb to type in all CAPS, where that came from, and why dumb people do it.

Ok we know, Huawei isn't exactly a Helpdesk thing. But it affects our users, and could be fairly bad news in the near future should the ban continue, as far as BYOD goes.

Mark and Cody talk VoIP. We're about to switch phone providers from a local PBX server to a hosted VoIP, so we talk about what that's like, what VoIP is, and our experience (headaches) navigating it.

Mark and Cody chat about how 1803 is STILL a pain in the butt update for our CMS. Plus what is Cody's favorite ice cream? What was the secret item hidden in the live feed for the past several weeks? Find all that and more on Episode 70.

Everyone (important) from Halfway Network joins us on a special 69th Episode of Helpdesk Nightmares! We bullshit and have some good Christian fun (without Khayman).

What do you mean? We talked about vague tickets before, but this week Mark and Cody talk about tickets that use specific words, those words just don't actually mean what you think they do. "Wipe" the server does not, in IT settings, mean clean the physical metal box.

Mark and Cody talk Wireless Fidelity.

No, that's not what Wi-Fi stands for. People just think it is.

On this special Codyerday Mark has BIG NEWS!!

We do our Yahoo Answers, a This Week in Tech History, talk about the new Chromium powered Microsoft browser, and more!

Jay and Chad of Halfway to Thundertown join Mark this week to talk about, among many, many other things, the importance of backups to... well.... everyone.