Helpdesk Nightmares

When somebody says they didn't touch anything.... and the configuration is completely opposite of the way you left it... that might not be true.

Sometimes marketing is confusing for users. And you get to make a "one-button solution" that's not at all what it seems.

Sometimes, locked doesn't mean what you think it does...

When you issue ID cards for work-from-home users, but instead of using them... they try to hold up their driver's license to the keyboard to authenticate. /r/talesfromtechsupport

Mark (and later, Cody) reads and talks about some fun Reddits on r/talesfromtechsupport. One is a throwback to Southpark, one is how to confuse Indiana with India, and a classic "why can't you help me print" scenario.

This one is a Mark-only episode. We end up with 2 main reddit topics - PSoD and Outlook.

Mark, Cody and Dave go loose-format this week and talk about Mark having the novel coronavirus, the best video games, and more!

Mark, Cody and Dave talk about Apple & Google's plans to help address contact tracing related to COVID19. Good idea? Bad idea? Too big brother?

You know when you walk a user through correctly configuring an entire system... and they press continue? On reformatting that system?

In the early 1900s, a shirtwaist factory caught on fire. In just a few minutes, over 100 young women would be dead. Ant it was all completely avoidable.