Helpdesk Nightmares

Mark and Dave talk about what's happening with COVID-19 and how it affects helpdesk and support folks. Lots of remote workers and VPN and Remote Connection issues!

What happens when you don't prep your systems for the eventuality (every 4 years) of a February 29th? Yeah.

A demanding, and uncooperative, helpdesk requester puts ThePoutineSystem's patience to the test.

A user submits a ticket reporting a slow computer. What turns out to be the problem? Hub upon hub upon hub for USBs all connected at the same time.

During a Microsoft Exchange migration, mkaibear's team had to include "If you see a message telling you to restart Outlook, please restart outlook" in an email memo. I know right?

Sometimes in tech, we have to do work that's outside of our... actual scope of work. Like plumbing!

Have you ever had a user who didn't know what an exclamation point was? Yeah. It's that bad.

Sometimes there are support calls that are just so wild... you can't make that shiz up. This is one of those episodes. This is also our last hour-long episode. More info on that to come!

Mark, Cody and Dave talk about last-minute requests that don't actually make sense.

Mark talks about the new year, Y2k and Y2038!