HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Unfiltered Stories | SoftServe creates value through clinical innovations and technology enablement

    Clinical innovation is a critical value creation that service providers like SoftServe are embracing, enabling, and delivering more consistently. HFS Executive Research Leader Rohan Kulkarni discusses the findings of our recently released study, the HFS Horizon Healthcare Provider Service Provider 2024, with John Edwards, VP Healthcare Solutions Consulting at SoftServe.

    You will learn:

    • Financial pressures take center stage for health systems and hospitals that inform their buying behaviors.
    • Service provider capabilities and attitudes shift toward the possibilities as they get bolder.
    • Despite progress, opportunities continue to be missed to address the triple aim of care.

      • The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 is a must read and can be found here: https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2024/

      5 min
    • Unfiltered Stories | Exploring the potential & possibilities of GenAI in the consumer goods industry

      HFS analyst Ashish Chaturvedi discusses the current GenAI picture in the consumer goods industry with Caitlyn Carr from Coca-Cola Bottlers Sales and Services and Wendy Earon from Genpact.

      You will learn:

      • The GenAI potential in the consumer goods industry is high, but adoption is a meager 11%. What are the biggest barriers, and why are enterprises taking it slow?
      • What are some high-potential use cases in consumer goods, and how are they being identified?
      • The role played by Genpact in Coca-Cola Bottlers Sales and Services' GenAI pursuits.
      • How important is talent, and how do we nurture people?
      • Consumer Goods companies must look beyond their GenAI investments' productivity gains. How is Coca-Cola Bottlers Sales and Services approaching this maze?

        • Also, read the associated report, “The two-year GenAI countdown,” here: https://www.genpact.com/pdf/the-gen-ai-countdown

        21 min
      • Unfiltered Stories | HCLTech: HFS Horizon High-Tech Services Market Leader

        In this edition of Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is joined by Abhay Chaturvedi, Executive Vice President, Tech Industries at HCLTech to discuss why HCLTech is a Horizon 3 Market Leader in the latest HFS Horizon report on High-Tech services.

        Key Point Discussed:

        • Bringing an engineering mindset to co-innovation with high-tech firms is critical to executing at scale.

          • More on HCLTech can be found in the HFS Horizon: High-Tech Services, 2024: https://www.hfsresearch.com/research/hfs-horizons-high-tech-services-2024/

          9 min
        • Unfiltered Stories | The Next Horizon for the Travel Industry

          In this edition of Unfiltered Stories, HFS Executive Research Leader Melissa O'Brien discusses the value of the ecosystem in the travel, hospitality, and logistics industries with Hemal Shah, Global Head of Travel, Transportation, Hospitality & Logistics Business at Sutherland.

          You will learn:

          • THL industry leaders must embrace their ecosystems and emerging technology to advance to the next horizon of differentiation and experience.

            • Read the associated Horizons Report “HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023” here: https://www.hfsresearch.com/research/hfs-horizons-travel-hospitality-and-logistics-service-providers-2023/

            10 min
          • Fireside Chat | HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service Industry

            Join us for an exclusive Fireside Chat as HFS Research CEO and Chief Analyst Phil Fersht speaks with Ritesh Idnani, CEO and MD of Firstsource. Ritesh shares valuable insights on the company's remarkable growth in the service industry and discusses how technology shifts and disruptions have shaped their journey.

            Don’t miss this compelling discussion on AI adoption and automation and how Firstsource is integrating this technology into its operations.

            Subscribe to HFS Research for more thought leadership and industry insights: https://www.hfsresearch.com/contact/

            14 min
          • Fireside Chat | HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI

            In this exclusive Fireside Chat, HFS Research CEO and Chief Analyst Phil Fersht talks with Keshav Murugesh, Group CEO of WNS. Reflecting on their 14-year journey, they discuss the transformative impact of AI and generative AI on the business services industry. Keshav shares insights on navigating disruptive technologies, leveraging AI to innovate and drive business performance, and the evolving role of strategic partnerships. They also discuss the importance of ethical AI, transparency, and accountability in AI development. Don't miss this engaging dialogue on the future of AI in business and how companies like WNS are taking charge of digital transformation.

            Subscribe to HFS Research for more thought leadership and industry insights - https://www.hfsresearch.com/

            12 min
          • Unfiltered Stories | Navigating Modern Supply Chain Challenges: Insights from HFS & Neo Tangent

            In this edition of Unfiltered Stories, Ashish Chaturvedi, Practice leader at HFS, discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan, Global Head at Neo Tangent.

            The conversation covers:

            • What's driving increased investments in supply chains.
            • Understanding the visibility, resilience, and agility triad in supply chains.
            • Neo Tangent's three-pronged go-to-market strategy for supply chains.

              • To learn more about supply chain market dynamics and Neo Tangent's strategy, read the latest HFS Market Vision Paper, "Navigating the labyrinth: Neo Tangent’s blueprint for collaborative supply chains” here: https://www.hfsresearch.com/research/labyrinth-neo-tangents-blueprint/

              16 min
            • Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

              The gig economy and workforce are becoming integral parts of the CX delivery ecosystem, while technology demands a balanced approach between humans and machine/ technology to deliver CX services. HFS Executive Research Leader Melissa O'Brien in conversation with Bharath Vasudevan, Chief Capability Officer at Tech Mahindra Business Process Services.

              You will learn:

              • How are the Gig economy and workforce becoming integral parts of the CX delivery ecosystem, and what are TechM's preparations for it and POV?
              • What is our take on technology usage in CX delivery with a focus on a balanced approach between humans and machine/ technology?

                • Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://www.hfsresearch.com/research/hfs-horizons-customer-experience-service-providers-2024/

                9 min
              • Unfiltered Stories | Pivoting Toward the New Frontier in Travel & Hospitality

                In edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research is in conversation with Xabier Zabala, COO at HBX Group and Jitender Mohan, EVP & Business Unit Head – Travel & Hospitality at WNS about the challenges and future of the travel and hospitality industry.

                Key discussion point includes:

                • The impact of changing customer expectations, particularly the expectation for personalization and wellness on the travel and hospitality industries
                • The adoption and opportunities for emerging technology in the travel and hospitality industries
                • Travel and hospitality companies are pivoting their strategies and developing an ecosystem to meet customer expectations. Customer expectations will only continue increasing and changing. And the continuous innovation in this area is going to be necessary to exceed these ever increasing customer expectations.
                • The opportunities for emerging tech, particularly GenAI are tremendous, particularly to impact understanding the customer and improving the experience. But it is important to experiment in a very controlled and secure implementation to avoid the risks as we learn new tech.
                • Travel and Hospitality companies must build an ecosystem to discover and deliver new sources of value.

                  • Read the associated Market Impact Report titled "Pivoting Toward the New Frontier in Travel & Hospitality" here: https://www.hfsresearch.com/research/pivoting-toward-the-new-frontier-in-travel-hospitality/

                  29 min
                • Unfiltered Stories | Innova Solutions enables an ecosystem led value creation for healthcare providers

                  The technology enablement for healthcare providers. HFS Executive Research Leader Rohan Kulkarni discusses the findings of our recently released study, the HFS Horizon Healthcare Provider Service Provider 2024, with Vaibhav Srivastava, President, Healthcare, Insurance, Life Sciences & Government Sector SBUs at Innova Solutions.

                  You will learn:

                  • Financial pressures take center stage for health systems and hospitals that inform their buying behaviors.
                  • Service provider capabilities and attitudes shift toward the possibilities as they get bolder.
                  • Despite progress, opportunities continue to be missed to address the triple aim of care.

                    • The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 is a must-read and can be found at https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2024/

                    7 min

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                  HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS…