HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Unfiltered Stories | CitiusTech creates value at the intersection of tech, healthcare, & offshoring

    In this conversation, Rohan Kulkarni, Executive Research Leader at HFS Research, and John Squeo, Sr. Vice President, Healthcare Providers at CitiusTech, discuss the findings of the HFS Horizons HCP Service Providers 2024 study. They highlight healthcare systems' challenges, particularly financial pressures and the need for holistic care. They also explored the evolving role of technology in healthcare, emphasizing the importance of interoperability and personalized care to improve patient outcomes.

    You will learn:

    • Financial pressures take center stage for health systems and hospitals that inform their buying behaviors.
    • Service provider capabilities and attitudes shift toward the possibilities as they get bolder.
    • Despite progress, opportunities continue to be missed to address the triple aim of care.


      • The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 is a must read and can be found at https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2024/

      7 min
    • Unfiltered Stories | rhino.ai delivers services-as-software to modernize and build apps

      rhino.ai delivers services-as-software solutions that combine IT, app development, and business requirements to deliver platform agnostic IT and business outcomes. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is in conversation with Himanshu Arora, Chief Operating Officer at rhino.ai

      Topics covered include:

      • Legacy Technology Debt and AI Transition
      • Revolutionizing Software Development with Universal Application Notation (UAN) and the Universal Application Notation (UAN) Benefits
      • Platform's Unique Features and Scalability
      • Ava's Integration and App Modernization
      • Improving Application Design and Naming
      • Exploring AI Integration and Collaboration


        • Don't buy GenAI tools that only improve software development and SDLC productivity, look for solutions that solve business outcomes.

        For more in-depth information, read the associated Point of View titled, “rhino.ai brings genAI and BRDs to automated software development”, here: https://www.hfsresearch.com/research/rhino-ai-brings-genai-brds/

        19 min
      • Unfiltered Stories | Using AI and interaction data to light up the dark side of the moon

        In this conversation, Reetika Fleming, Executive Research Leader at HFS, talks with Abhijit Shroff, Head of Product Growth at Soroco, about how interaction data can be used in large enterprises to achieve a number of business and technology transformation goals and how Soroco's Scout product is evolving along with advancements in AI and data, expanding its use cases with strategic clients.

        You will learn:

        • Interaction data is essential for understanding how businesses operate. However, many organizations need to pay more attention to its value.
        • AI models can transform complex and noisy interaction data into actionable insights.
        • Generative AI can document processes in a way that is easy for humans to understand.
        • By comprehending user interactions, organizations can optimize software usage.
        • Disconnection debt may cause inefficiencies in various processes.
        • Organizations must measure the ROI of generative AI, ensuring that data drives new technology adoption.


          • Interaction data provides behavioural aspects of how teams interact with software to drive business operations at scale across a large enterprise and help them optimize them.

          Also, read the associated Market Vision Paper titled, Using AI to illuminate “the dark side of the moon” here: https://www.hfsresearch.com/research/using-ai-to-illuminate-the-dark-side-of-the-moon/

          15 min
        • Unfiltered Stories | AXA’s Natasha Davydova highlights a number of exciting GenAI use cases

          In this episode of “Unfiltered Stories,” David Cushman, Executive Research Leader at HFS Research, speaks with Natasha Davydova, CIO, at AXA, about the impact of GenAI on her business. Find out why she considers it a game-changer and why the insurance industry's reliance on text, image, and video makes GenAI a powerful technology to embrace.

          You will learn:

          • How AXA has rolled out secure GPT to all 120,000 employees and an academy to ensure employees know what they are dealing with.
          • The use cases AXA has already found for customer-facing communication - building their bots.
          • The barriers the firm is running into - and the extent to which customers are ready and willing to engage with AI.
            • 10 min
          • Unfiltered Stories | Transforming Legacy Insurance by effectively converging Business and Technology, a view from Sutherland

            In this conversation, Reetika Fleming, Executive Research Leader at HFS, speaks with Vijay Pahuja, Senior Vice President and Global Head of Insurance at Sutherland. They discuss how Sutherland brings a fresh, data-driven approach to transforming legacy insurance systems.

            Key takeaways include:

            • Sutherland is positioning itself as a challenger in the insurance sector.
            • While legacy technology often poses challenges for insurers, a business-led approach can help unlock the value of these older systems.
            • Sutherland's unique market position focuses on outcome-based engagements and highlights the industry's potential for significant change due to cultural shifts and technological advancements.

              • Also, read the associated Highlight Report titled, “Sutherland: The disruptor transforming legacy insurance by converging business and tech” here: https://www.hfsresearch.com/research/sutherland-disruptor-legacy-insurance-tech/

              18 min
            • Unfiltered Stories | PepsiCo's Tanu Mukherjee on the role of GCCs as growth engines

              In this episode of HFS Unfiltered, Saurabh Gupta, President, Research and Advisory Services at HFS Research, sits down with Tanu Mukherjee, Senior Director - Global Transformation & Process Excellence at PepsiCo India Capability Center. They dive into the evolving role of Global Capability Centers (GCCs), their importance in driving innovation, and how they transform industries through technology and AI. Tanu shares her experiences in leading PepsiCo’s GCCs and discusses how AI, automation, and talent development are key to PepsiCo’s operational success.

              Watch to learn more about the future of GCCs, AI’s role in business transformation, and how companies like PepsiCo leverage technology to stay ahead.

              Key takeaways include:

              • PepsiCo’s GCC Journey: Tanu shares her experience setting up and leading PepsiCo's Global Capability Centers, focusing on continuous improvement, cloud architecture, and hyper-automation.
              • Evolution of GCCs: The discussion highlights the shift in the role of GCCs from labor arbitrage to becoming innovation engines driving growth, scalability, and standardization.
              • AI and Automation: Tanu emphasizes the importance of AI, IoT, machine learning, and emerging technologies like blockchain and digital twins in transforming operations at PepsiCo.
              • Innovation Challenges: PepsiCo’s India Capability Center’s involvement in the Chairman’s Annual Innovation Challenge has recognized several innovative ideas, showcasing the potential of Gen X and Gen Y talent.
              • Empowering Women in STEM: Tanu calls for increased representation of women in STEM and leadership roles, highlighting the importance of mentorship and corporate support in fostering talent and driving India’s growth.
                • 15 min
              • Unfiltered Stories | Tesco Business Solutions' Sumit Mitra discusses GCCs explosive growth and future

                In this episode of "Unfiltered Stories," Saurabh Gupta, President, Research and Advisory Services at HFS Research, speaks with Sumit Mitra, CEO of Tesco Business Solutions, on his journey to becoming the best GBS in the world and how he is solving very complex business problems for one of the world's largest retailers. Dive in for a world of insights and deep conversations on how GCCs are shaping up to be the next big thing for India and what it means for enterprises, service providers, and talent alike!

                You will learn:

                • Transformation Journey: Sumit reflects on the pivotal moments that led Tesco Business Solutions to be recognized as the best GBS globally, including cultural transformation, process architecture, and digital transformation.
                • Future of GBS: The next phase of GBS's evolution focuses on driving incremental revenue, margin, cash flow, and customer experience rather than just efficiency and compliance.
                • Role of AI: AI, particularly generative AI, is seen as a co-pilot for business operations, enabling hyper-automation, improving decision-making, and creating tools like the TBS GPT for internal efficiency.
                • Talent and Industry Appeal: The conversation also touches on making the GBS industry attractive to top talent by shifting away from traditional "back-office" perceptions to a more innovative and integral role within businesses.
                  • 30 min
                • Unfiltered Stories | Reinventing IT Services Responsibly: A Chat with NTT DATA CEO Abhijit Dubey

                  In this conversation, Abhijit Dubey, CEO of NTT DATA, discusses the company’s global consolidation strategy, uniting its capabilities outside Japan to create a single, full-stack IT services provider. He highlights how this consolidation enhances innovation, sustainability, and client value while addressing the challenges of balancing cost optimization with cutting-edge transformation, the impact of generative AI, and the evolving talent landscape in the industry.

                  You will learn:

                  • Global Consolidation: NTT DATA unified global operations to strengthen innovation and client services.
                  • Innovation and Sustainability: The company invests 30% of its profits in sustainable, energy-efficient technologies.
                  • Generative AI Focus: Significant investments in generative AI, including developing tsuzumi, a lightweight AI model.
                  • Skills Arbitrage: A shift toward specialized skills as the key differentiator in IT services.
                  • Talent Challenges: Addressing the industry's need for continuous upskilling and talent retention.

                    • Also, read the associated Market Vision Paper titled, “NTT DATA: Responsibly reinventing to lead an era of AI-driven transformation” here: https://www.hfsresearch.com/research/ntt-data-responsibly-reinventing-ai-driven/

                    21 min

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