HFS PODCASTS

HFS PODCASTS

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HFS PODCASTS episodes

  • Fireside Chat | HFS and Syniti discuss the importance of data foundations

    Join us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Kevin Campbell, CEO of Syniti. They discuss the essential role of strong data foundations in today’s enterprises, explore the growing shift toward a software-centric approach in service delivery, and discuss the strategic alignment and future potential of Syniti as it joins the Capgemini family.

    Don’t miss this compelling discussion.

    Subscribe to HFS Research for more thought leadership and industry insights: https://www.hfsresearch.com/contact/

    23 min
  • Hot Tech | Creating GenAI Agents with SnapLogic

    A dive into how SnapLogic's industry-leading generative AI tools for application integration development tools. HFS Executive Research Leader Joel Martin in conversation with Manish Rai, VP of Product Marketing at SnapLogic.

    In this videocast, you will learn how generative AI and APIs can accelerate application modernization and data integration.

    Also, read the associated report titled “The HFS OneEcosystem™ Hot Vendor: SnapLogic“ here: https://www.hfsresearch.com/research/hfs-oneecosystem-hot-vendor-snaplogic/

    *SnapLogic renamed SnapLogic GenAI App Builder to SnapLogic Agent Creator in October 2024.

    16 min
  • Unfiltered Stories | Don’t be lazy with data when it comes to GenAI

    According to a recent survey conducted by HFS in collaboration with Syniti, it was revealed that one-third of executives feel that less than half of their organization's data is usable, indicating a significant gap in readiness for GenAI. The encouraging news is that data management firms like Syniti are poised to assist enterprises in establishing the necessary infrastructure to dismantle data silos and provide reliable, actionable, and transformed data to power GenAI models.

    Beyond just achieving better results, the significance of laying a solid data foundation extends to the scalability and outcomes-driven nature of GenAI deployment. We aim to delve deeper into how a robust data foundation is crucial for making GenAI solutions scalable and results-oriented.

    Read the associated POINT OF VIEW titled "Don’t let your GenAI project fail before it begins" here: https://www.hfsresearch.com/research/dont-let-your-genai-project-fail-before-it-begins/

    15 min
  • Unfiltered Stories | Tech Mahindra: HFS Horizon High-Tech Services Market Leader

    Tech Mahindra emerged as a Horizon 3 Market Leader in the HFS Horizons: High-Tech Services, 2024 report, standing out among 17 IT services firms. In this episode of HFS Unfiltered Stories, Harshul Asnani, President Tech Media & Entertainment Business at Tech Mahindra, joins Joel Martin, Executive Research Leader at HFS Research, to share what sets Tech Mahindra apart and how it continues to thrive as a key partner in the technology industry.

    Discover how Tech Mahindra’s "born in the industry" mindset enables high-tech companies to leverage cutting-edge solutions and customer-centric innovations like Sandstorm to drive talent, technology, and transformation outcomes.

    Also, read the associated report HFS Horizon: High-Tech Services, 2024: https://www.hfsresearch.com/research/hfs-horizons-high-tech-services-2024/

    15 min
  • Unfiltered Stories | EY's global presence drives its healthcare provider impact and value creation

    In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, and Kim Dalla Torre, EY Global Health Sector Leader, discuss the pressing financial challenges facing health systems and hospitals today. They explore the critical need for innovation to address these issues and improve patient care.

    Topics covered include:

    • Financial pressures on health systems post-pandemic.
    • The growing demand for care and the funding gap.
    • How service providers are evolving to meet complex healthcare challenges.
    • Missed opportunities to achieve the triple aim of care.
    • EY’s leadership in smart care model transformation, recognized in Horizon 3.
    • Innovation’s role in enhancing clinician work-life balance and patient outcomes.
    • Why remote monitoring should be a key part of patient care.
    • The importance of trust in building successful healthcare partnerships.

      • Based on insights from the HFS Horizons HCP Service Providers 2024 study, this discussion provides a roadmap for healthcare organizations striving for sustainability and innovation.

      For more in-depth information, check out the full report: The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024.

      7 min
    • Unfiltered Stories | The story of IBM’s 52-year partnership with SAP

      In this episode of Unfiltered Stories, Saurabh Gupta, President of Research and Advisory Services at HFS Research, sits down with Jason Kelley, GM of Strategic Partners at IBM Consulting, Stacy Short, SAP Global Partnership Executive at IBM Consulting, and Christine Rhoads, Global VP of Business Development at SAP. Together, they explore the 52-year partnership between IBM and SAP and its lasting impact on the tech industry.

      Key insights from this discussion include:

      • Partnerships are vital in technology, enabling companies to leverage each other’s strengths and deliver greater value to customers.
      • IBM’s transformation into a hybrid cloud AI company was driven by strategic shifts toward open platforms and strong partnerships.
      • The IBM-SAP partnership is built on trust, communication, and commitment and has evolved over the last 52 years to deliver value to joint customers.
      • The Value Generation Partnership Initiative helps enterprises tackle their technology, data, process, and skills debt using the power of generative AI.
      • The panel shares their vision for the future of the partnership, focusing on delivering next-level customer value, achieving business outcomes, and adapting to the fast pace of change.

        • Read the associated highlight report “IBM and SAP embrace OneEcosystem™ to drive next-level business value” here: https://www.hfsresearch.com/research/ibm-sap-embrace-oneecosystem/

        39 min
      • Unfiltered Stories | RealPage's Isaac Rajkumar on leveraging GCCs for innovation and talent growth

        Uncover about Global Capability Centers (GCCs) in India in the latest episode of HFS Unfiltered Stories. This in-depth discussion sheds light on the role of GCCs at RealPage India, the impact of AI on GCCs, and the challenges and opportunities with GCCs in the industry.

        Key takeaways include:

        • GCCs provide technology solutions and support that help organizations like RealPage achieve their strategic goals.
        • Smaller organizations are increasingly leveraging GCCs in India due to the availability of talent and the opportunity to access a wide range of skills.
        • The talent pool in India has expanded, with more formal training in AI and related technologies, making it an attractive destination for GCCs.
        • AI has the potential to impact various dimensions of organizations, including customer experience, business transformation, and products and services.
        • The GCC industry in India has significant growth potential, and the key to success lies in effectively leveraging talent and exploring new models and partnerships.

          • Hosted by Saurabh Gupta, President, Research and Advisory Services at HFS Research, the conversation features Isaac Rajkumar, SVP, Managing Director at RealPage India.

          18 min
        • Unfiltered Stories | Worley's Sandeep Kulkarni on GCCs' Evolution from Cost to Innovation

          In the latest episode of HFS Unfiltered Stories, uncover the evolution of Global Capability Centers (GCCs) and their role in driving a more sustainable world. This in-depth discussion between Saurabh Gupta, President, Research and Advisory Services at HFS Research, and Sandeep Kulkarni, Senior Vice President and Head of Worley Enterprise Services, highlights the shift from cost arbitrage to value creation and the importance of retaining knowledge in-house while leveraging service providers for scale. Sandeep predicts that GCCs will play a crucial role in driving breakthrough innovations in the future.

          Key takeaways include:

          • GCCs have evolved from cost arbitrage to value creation, focusing on driving breakthrough innovations.
          • The hybrid model, combining in-house centers and service providers, is gaining popularity because it allows for the retention of knowledge and the achievement of scale.
          • AI and GenAI have immense potential to transform business models and drive productivity and personalization.
          • An ethical framework is necessary to guide the development and deployment of AI solutions.
          • GCCs can leverage the Indian ecosystem and diverse talent pool to create breakthrough innovations.
            • 29 min
          • Unfiltered Stories | Eastman's Swaroopa Akula on India's GCC's Growth and Innovation

            Uncover about Global Capability Centers (GCCs) in India and their role in the IT services industry in the latest episode of HFS Unfiltered Stories. This in-depth discussion explores the future of GCCs, focusing on IT, engineering, and supply chain capabilities, the attractiveness of GCCs for top talent, and the importance of purpose-driven talent management.

            Key takeaways include:

            • GCCs play a pivotal role in the IT services industry, offering digital capabilities, engineering expertise, and supply chain operations solutions.
            • GCCs are evolving from cost arbitrage to skills arbitrage, attracting top talent and driving innovation.
            • India's superpower in the IT industry lies in its large talent pool, STEM education, communication skills, customer-centric culture, and resilience to change.
            • To make GCCs attractive for top talent, organizations must have a vital purpose, focus on critical capabilities, and engage with premier institutes.
            • AI brings excitement and opportunities, and humans still have unique skills that AI cannot replace.
            • GCCs have the potential to drive innovation and contribute to the bottom line of global organizations.

              • Hosted by Saurabh Gupta, President, Research and Advisory Services at HFS Research, the conversation features Swaroopa Rani Akula, Head of Office at Eastman Hyderabad.

              20 min
            • Unfiltered Stories | Data and AI-led CX Transformation, a view from EXL

              In the latest episode of HFS Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research, is joined by Shashank Verma, SVP and Global Head of Data and AI Led CX Transformation at EXL, to discuss how customer experience is transforming in the age of AI.

              In this episode, we cover:

              • The increasing demand for CX services.
              • The importance of domain intelligence, tech expertise, and commitment to business outcomes in driving successful transformation.
              • The changing needs of customers and the impact of emerging technology, particularly GenAI, on customer experience.

                • Shashank Verma foresees a shift toward increasingly personalized and sophisticated customer interactions, emphasizing the pivotal role of GenAI in enhancing contact center operations and driving the development of autonomous agents.

                Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://www.hfsresearch.com/research/hfs-horizons-customer-experience-service-providers-2024/

                8 min

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